Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Nobody showed up
By Steffanie W.
Response from Embody· Sep 15, 2026
We apologize for the missed appointment and the inconvenience this caused. We’d appreciate the opportunity to review your appointment records and determine what happened so we can address the issue. - Embody Team
So far I’m loving Embody. The Nurses have been great and knowledgeable!
By Christina F.
Fast and easy
By Renee S.
DO NOT JOIN EMBODY! I thought I would try it for one month, they couldn't get that right and still haven't. Written correspondence says 2 to 3 days to receive meds, it took three weeks. I contacted customer service on many occasions, even canceling my subscription and asking for a refund, to no avail. They finally sent the medicine and it arrived warm. I was told it was safe to use and unsafe to use by their'experts' in back to back messages. So I reached out for clarification, finally after 10 days I was told I would not receive a refund but they would reship the medicine because the medicine arrived warm and unfit to use. It's been another almost 10 days and the medicine hasn't shipped yet. Their so-called patient advocate team, is not concerned with the patient! I received correspondence from them that contradicts what they've already said and it's obvious they have not even begun to look at the stream of correspondence that have already taken place. I attempted to reach out to upper management, so they would know what is going on. But it appears they have scrubbed from the internet any identity of upper management, presumably so customers can't contact them. This is true for both embody and their parent company. Their policy is, as soon as you pay, you cannot receive a refund, no matter where you are in the process. Even though they require payment prior to determining what medicine or even before you are able to speak with medical staff. There is a reason why there parent company, modern metabolic medicine, Inc.. received an F better Business bureau rating. Please, save yourself a headache and do not do business with this company!
By Dan M.
Response from Embody· Sep 15, 2026
We’re sorry to hear about the delays and the conflicting information you received regarding your medication. We understand how frustrating it must have been to wait significantly longer than the stated delivery timeframe and then receive medication that you were told could not be used. Your concerns about the refund process and communication with our support and patient advocacy teams are also important. We’d appreciate the opportunity to review your account, correspondence, shipment history, and refund request to better understand what happened and address your concerns. - Embody Team
Efficient and professional
By Rachel P.
Provider was professional and explained the process.
By Ellen R.
It was on time . The provider went over the dosage and how long it should take to ship.
By Jennifer G.
Very Helpful, Explained Everything, Kind and Caring!
By Tina N.
