The questions and info was straight to…
The questions and info was straight to the point and prompt.
By deon B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
The questions and info was straight to the point and prompt.
By deon B.
The provider understood the issue, listen to what I had to say, and resolved any problems.
By Bryan P.
She was very knowledgeable and listened to me
By Kimberly A.
Finally got to talk to someone who could help. She got me fixed up.
By Kenneth
The customer service has been great.
By Amanda J.
Great clear communictions.
By Sharon M.
I felt she was knowledgeable and helpful
By Vi B.
They will immediately approve you for treatment and charge your card, but you’ll have to harass them every month in order to get your prescription. There’s always a “delay at the pharmacy”, so that you will always be late getting your meds. THEN, if you try to get a refund for the medication you never received, they’ll claim that’s impossible. Please do your research and see how common this issue is before you waste your time with Embody. Update: today I called to speak to a rep about a refund, as it’s now 2 weeks since Ive had a shot, and I was told a refund is impossible as it’s “processing at the pharmacy”. It’s been processing for over a week! I asked to speak to a manager and they were all “busy”. I very much doubt that I will receive the promised call back.
By Pilar H.
Response from Embody· Sep 15, 2026
We’re sorry to hear about your experience with recurring prescription delays and the difficulty you encountered when seeking a refund for medication you did not receive. We also apologize for the concerns surrounding the refund process and the communication you received. We’d appreciate the opportunity to review your order, prescription status, billing history, and previous support interactions to better understand what happened and address your concerns. - Embody Team