Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
The wait time is too long
By Lucile M.
Response from Embody· Sep 16, 2026
We appreciate you sharing your feedback regarding the wait time. We understand your frustration and are actively working to improve our efficiency. We’d appreciate the opportunity to review your account and understand what caused the delay and help address your concerns. - Embody Team
She was very informative, answered all my questions and explained everything thoroughly.
By Susan S.
Very prompt and friendly, eager to help or answer any questions or concerns. It did take about 10 days to receive medication.
By Jalea
That the provider made sure all questions were answered!
By Wendy W.
Response from Embody· Sep 29, 2026
Hi Wendy, We're glad our team ensured all your questions were thoroughly answered. We appreciate your positive feedback! -Embody Team
This is my first refill and shipping delay from the pharmacy is making it so I won't have my dose this week. Put refill order in 9/4 it is now 9/15 and still delayed. Changed companies because this was cheaper but if this continues im switching back. Ridiculous you take my money and now can't get my product.
By customer
Response from Embody· Sep 16, 2026
We’re sorry to hear that your first refill has been delayed and that this may cause you to miss your dose this week. We apologize for the inconvenience and uncertainty caused by the pharmacy delay. We’d appreciate the opportunity to review your refill request, order status, and shipment details to understand what caused the delay and help address your concerns. - Embody Team
Great communication!
By Agnes L.
I gave two stars because I can reach to customers service quickly and make an appointment with the provider. Besides that, the delay and their non-transparency about the delay is concerning. My medication was approved on 8th and still haven't shipped yet. It keeps sending me messages that there's a pharmacy delay. In the advertisements, the company states, they'll ship the order the next business day (which is completely false advertisement).I see a lot of people waiting for their meds. I did a research and there is no shortage of Tirzepatide happening. Edit: today is 9/22/2026 and there is no movement in my meditation order. Updates. 9/24/26, finally received my tirzepatide, after 16 days from order approved date. And the company didn't give me a correct updates about where in the order process, instead they kept giving me, false information that "they will ship within 24hrs" for about 2 weeks. I'd suggest the company to have more honest communication with the customers and give realistic shipping dates.
By Monikin T.
Response from Embody· Sep 16, 2026
We’re glad to hear that you were able to reach customer service and schedule an appointment with a provider, but we’re sorry that the experience after approval has been frustrating. We understand your concern about your medication being approved on the 8th and still not having shipped, especially while receiving repeated notifications about pharmacy delays. We apologize for the uncertainty and frustration this has caused. We appreciate you sharing this feedback. We’d like the opportunity to review your order and fulfillment status to understand the cause of the delay and provide clearer information about when you can expect your medication. - Embody Team
Provider was nice and listened. Explained everything to me.
By Lori B.
