They were very good at communicating
They were very good at communicating. Better English would be helpful. Customer service was spot on, thank you.
By Heidi B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
They were very good at communicating. Better English would be helpful. Customer service was spot on, thank you.
By Heidi B.
Embody assigned an actual person, Jomart, to be my contact. Jomart called and texted to make sure I understood everything and that my medication arrived on time. It really helps to have a person and Homart is great. Also, the portal that Embody provides is very helpful.
By Jeanne
My experience was great. The account manager was courteous and helpful.
By Ed B.
This is the worst company I have ever dealt with, you have to call them with making appt. With a provider and the support team is truly is no help I get multiple answers with multiple people and it’s very frustrating. This is the worst experience I have ever had. I signed up for 3 months supply, because it’s very reasonable, but you get what you pay for. but I cancel my subscription after the 1 month because this is not organized. I will be going back to IVIM Health, you can set up your appointment talk with a provider anytime you want and support is very helpful and they are all on one accord. And they have a community support page. So you want to get your moneys worth go to IVIM Health.
By Ericka B.
Response from Embody· Sep 21, 2026
Hi Ericka, we are truly sorry to hear about your frustrating experience with our service. It's clear that the difficulties you encountered with scheduling appointments and receiving consistent support from multiple team members led to a very negative experience, and we understand why you decided to cancel your subscription. Your feedback about the disorganization and the comparison to your previous provider is valuable as we strive to improve our processes. - Embody Team
Very good and she listened to me
By Christi D.
Customer service absolutely terrible. The first operator called me by different names repeatedly while claiming to be looking at my account. The nurse ran behind schedule and cancelled my appointment instead of emailing me and telling me she was behind schedule. My second dose of medication is red. The only reason it should be red is if there is added b12 to the formula. That should also be on the label.. it’s not! And nobody could connect me with anybody who could answer why. DONT USE EMBODY!❤️
By Brandalyn
Response from Embody· Sep 21, 2026
Hi Brandalyn, we’re truly sorry to hear about your frustrating experience, from being called by the wrong name to the last-minute cancellation of your appointment. We also understand your concern regarding the medication's color and the lack of clear answers. We'd appreciate the opportunity to review your account and the details of your interactions to understand what went wrong. - Embody Team
Made sure to ask questions and answer all of mine
By James B.
She was thoughtful fast and through
By Dionna L.