The provider listened to my needs and…
The provider listened to my needs and adjusted the meds accordingly
By Garth E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
The provider listened to my needs and adjusted the meds accordingly
By Garth E.
NAD+ was added to my triseptide and I didn't get anything out of it. I wanted straight trisepatide not with that NAD+. So I canceled and I'm going to find somebody else. I wasted a lot of money!
By Virginhill
Response from Embody· Sep 21, 2026
We sincerely apologize for the frustration and disappointment you experienced with the addition of NAD+ to your Tirzepatide. We regret that this led to your decision to cancel and that you feel your money was wasted. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Customer service
By Aaron M.
Response from Embody· Oct 13, 2026
Hi Aaron, Thank you for taking the time to share your experience. -Embody Team
BUYER BEWARE — MY EXPERIENCE WITH EMBODY WAS INFURIATING I am absolutely furious with Embody. In my experience, this company’s billing and cancellation practices are completely unacceptable. I contacted them to pause my subscription because I was experiencing negative side effects, and they acknowledged that I had paused it. Yet somehow, they still continued charging my credit card and then told me they couldn’t stop the charges or refund my money. Seriously—WHAT? If a customer explicitly tells you they need to pause or cancel because they are having negative side effects, how is it acceptable to keep charging their card anyway? What exactly are customers supposed to do to STOP being charged? I had to call my bank and dispute the charge myself because Embody refused to resolve the situation. I will also be reporting my experience to the BBB. At this point, I have to ask: Is this a subscription or a timeshare? Because it sure feels like once they have your credit card information,
By Janet P.
Response from Embody· Sep 21, 2026
Hi Janet, Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you had with us. We’re sorry to hear how frustrating this situation has been, particularly after you specifically contacted us to pause your subscription yet an additional charges still showed up on your account. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. -Embody Team
she made important changes and I felt heard and cared for.
By Jose C.
They sent the wrong medication and keep charging my account. They refuse to correct the medication and still have not called me back from last month when they promised. Thank God I did not take the medication sent to me.
By Rachel J.
Response from Embody· Sep 21, 2026
We’re sorry to hear about the seriousness of this experience, particularly receiving medication that you believe was not what you were prescribed and then not receiving the follow-up you were promised. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
The provider listened to me.
By Marci W.
She was very helpful and took care of my issue.
By Rebecca M.