EmbodyReviews of joinem.co

Do NOT use this service. You receive the 1st month very quickly but trying to get the next is not easy. They have charged me and I'm still waiting for this. When you call and try to speak to a manager GOOD LUCK it won't happen. THEY ARE CROOKS DO NOT USE THEM.

It was quick and easy, no problem at all.

After waiting over 10 minutes on video call, she called and we went over my questions. It was good when I got to talk with her

DO NOT TRUST OR USE THIS COMPANY Do your research—they do not care about your health or journey. ​I’m posting this from a new account because updating my original review wasn't enough to capture how bad this experience has really been. ​I was assigned a 1-on-1 representative back on September 9th, and while he initially seemed helpful, it quickly became clear that the company stopped listening to him as well. Nearly two weeks later, I still have zero actual resolution or help for my issue. We are just left stuck in total customer service limbo. ​This company doesn't care about you, your health journey, or your medication—they only care about taking your money. Save yourself the headache and frustration, do your research, and look elsewhere.

Clinician sincere concern was comforting and knowledgeable. Very good meeting

It was good. I felt everything was explained in terms I could understand.

EDITED Unfortunately, my initial optimism was short-lived. ​I started working directly with a 1-on-1 representative back on September 9th, and while he genuinely tried his best to assist me, the company quickly stopped listening to him as well. It seems even internal escalation can't overcome their broken support system. ​Nearly two weeks later, I still have no actual resolution or real help for my issue—just stuck in company limbo. It’s deeply frustrating that even dedicated employees are stonewalled by their own team. Great product and user-friendly portal aside, the customer support setup is completely unreliable. My subscription is officially canceled for good this time. Since posting this review, my issue was escalated to a 1-on-1 representative who was communicative, understanding, and genuinely helpful. While it is disappointing that it took a public review to reach a real person who could resolve my issues after a month of frustration, I do appreciate this representative's effort—they restored a bit of my faith in the company. ​I still love the actual product, and as mentioned before, the user portal is very easy to navigate. Though I had already canceled my subscription, I’ve decided to give them one more month to see if this level of service continues. Fingers crossed they keep moving in the right direction.

Good discussion about medication, dose and expected delivery.