I was happy with everything
I was happy with everything
By David H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
I was happy with everything
By David H.
Jon my account manager has been very attentive. I appreciate his help! Also my appointment he set up for me happened in time and the patient consultant was helpful too!
By Susan E.
Jonathan is a great advocate and couldn’t be happier with how well they’ve understood any concerns. Even with a computer glitch, he worked extra hard to make sure my medication gets to me in time! Month 2 is about to be even better than the 1st thanks to him!
By Allie C.
Very nice call from Jayve. Let me know how and when to take the medication. Answered any question that I had. Thank you
By Wilma
I ordered on aug 24th and still have not received my medication. I have emailed so many times and never get an answer as to why I haven’t received it yet. I asked for a refunded and was told they don’t give refunds once approved by doctor. So what do I do?
By Megan K.
Response from Embody· Sep 23, 2026
Hi Megan, we're sorry you’ve been waiting since August 24 and haven’t received clear answers despite multiple emails. We understand how frustrating that is, especially when you’ve also been unable to get a resolution regarding your refund request. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Very professional. Listened to my concerns and addressed them
By Billie D.
The medication is very powerful. The providers are very reliable and professional. They definitely take your care into consideration.
By customer P.
Awful overall service. Website is slick and easy to sign up, but that’s about where the praise ends. My first order experienced so many delays that I actually started using another service to get my medicine. Despite starting that one later, my medication from the second service arrived before my medication from Embody even shipped! The only other praise I’ll give them is that is was easy to cancel. But they offer absolutely no refunds even if you haven’t even had your meds shipped yet because it’s “processing at the pharmacy”
By Nate G.
Response from Embody· Sep 23, 2026
Hi Nate, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with your first order, and our refund policy. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team