Dr discussion
Dr discussion. Customer support would be rated poor.
By Anne K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Dr discussion. Customer support would be rated poor.
By Anne K.
I placed an order for tirzepatide 10 days ago. The website makes it sound like you will get it in just a few days. Pretty soon, you get messages that it will be 3-5 days. After that, they just keep telling you it should ship very soon. I asked where my order was, and was told they were going to escalate the order. That was 3 days ago, and it has still not shipped. This is a complete joke! I would NEVER RECOMMEND buying from these people. All you get are silly messages that mean nothing. Don't waste your money. Go elsewhere.
By Timothy S.
Response from Embody· Sep 24, 2026
Hi Timothy, we’re sorry for the frustration caused by the delay and the lack of clear updates. We understand how disappointing it is to place an order expecting it within a certain timeframe, only to receive repeated messages without a clear resolution or shipment. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Lady was very helpful and listened to my suggestion of switching to something different then I've previously been on
By Corina N.
It was easy and the provider was understanding.
By Monica H.
Medicine worked great, first time I found the help I needed. Then they let me down after first order. Late meds, missed dosages and would not return money for late dose. It had not been filled yet and refused to give me money back. If you don't have the product don't accept payment !!!
By Raymond
Response from Embody· Sep 24, 2026
Hi Raymond, Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you had with late medication, missed dosages, and our refund policy. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Simple and easy.
By Alissa M.
The doctor listened to me today. I will tell you my review once I start taking the medication.
By Patti N.
Provider went above and beyond when video call technical issues with audio occurred. Provider called me by phone to ensure that I had my appoint for my second month to increase dosage of medicine.
By FRANCES O.