Embody has a great staff of people who listen to your needs and recommend the proper medication.
The nurse was very helpful answering all the questions I had.
By jannah
Sunday, November 8, 2026 · Customer reviews of US businesses
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10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
The nurse was very helpful answering all the questions I had.
By jannah
My provider listened and solved my problem quickly. It was a breeze!
By Megan D.
Embody just needs ro do a little better and nit change peoples prescriptions without asking first. I spent so much of my time tryikg to correct what embody did All i wanted was the correct prescription. Not to much to ask .
By Emily N.
American English speaking representative
By Nina
I ordered my product on Sept 1, 2026, never received it, never received the phone call for my appointment to speak with the "professional" on Sept.,19. I called them cancelled and requested my refund. Have not received my refund and I was told they are not refunding. So I filed a complaint with the BBB. I do not recommend this company at all. Terrible customer Service
By jana
Response from Embody· Sep 30, 2026
Hi Jana, we're sincerely sorry you never received your order or the scheduled call, and that your refund request has remained unresolved. We understand how frustrating it must be to have to cancel after receiving neither product nor the support you expected. We also apologize for the poor communication and customer service you experience. This is certainly not the level of care we aim to provide to our patient. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we're committed to addressing your concerns. - Embody Team
The quick turnaround from the moment I inquired about the plans and the shipping and cost of medication super efficient. I am also very satisfied with my account manager Xaviery Lemuel , for her outstanding customer support and professionalism.
By Claudia H.
Semaglutide was shipped on Aug 15. Fedex lost the package. I have been in contact with the company 6 times to have the medication reshipped. It is now Sept 30. Still nothing on the reshipment. I was automatically charged for another shipment on Sept 5. I haven't recieved either shipment and they refuse to refund my money.
By Angela M.
Response from Embody· Sep 30, 2026
Hi Angela, thank you for sharing your feedback, and please accept our sincerest apologies for dealing with this for so long, especially after reaching out six times for a reshipment and still not receiving your medication. Being charged again while neither shipment has arrived would understandably be extremely frustrating. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we're committed to addressing your concerns. - Embody Team
Shipping delays, Has been 10 days since it was sent into the pharmacy. Now I have a missed dose. I did not loose 1 pound my first month. I question the mixture and don’t feel it was nothing more than water. Just canceled.
By DANNY
Response from Embody· Sep 30, 2026
Hi Danny, we sincerely apologize for the significant delays you've experienced with your medication and the frustration this has caused, especially leading to a missed dose. We understand your concerns regarding the effectiveness of the mixture and are truly sorry that you felt it was not beneficial. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team