EmbodyReviews of joinem.co

Have had a few issues getting signed up and having my appointment with the doctor but my account manager Dane has been great at helping me navigate through them.

Percy provided excellent service

I felt heard and understood. The RN was very friendly and thorough.

Embody is a great company I highly recommend them

He made sure to answer all my questions taking the time to explain exactly what I needed to do moving forward

I signed up with Embody for tirzepatide and paid $129 on September 11, 2026. During my initial consultation that morning, the provider explained that Embody could not prescribe the dosage I needed. I declined treatment immediately and requested cancellation and a refund. Embody confirmed my cancellation request in writing that same day and said I would receive a response within 24–48 hours. Over the following weeks, I contacted the company repeatedly. Each time, I was told my refund request had been escalated and someone would contact me. No refund was issued. On October 7, a customer service representative told me they would not refund my payment because the prescription had already been sent to a pharmacy. However, as of October 12, my patient portal still shows the order as pending medical review, with no shipment or tracking number. I have received no medication and no refund. My subscription is canceled, but I was offered account credit instead of my money back. After a month of trying to resolve this directly, I opened a dispute with my bank and pursued a BBB complaint. I'm sharing my documented experience so others can make an informed decision. I recommend confirming that Embody can provide your required dosage and understanding its refund policy before paying. Update — October 12, 2026: Embody responded publicly to this review within minutes, acknowledging the problems I experienced and offering to review my account. However, I have already spent weeks contacting customer service and repeatedly being told my refund request was escalated. I have provided my information multiple times. I appreciate the acknowledgment, but no refund has been issued, no timeline has been provided, and no specific resolution has been offered. I am simply requesting the return of the $129 I paid for medication I declined during my initial consultation and never received. I remain willing to resolve this directly if Embody provides a concrete refund commitment and timeline.

Great follow up with Dane! Very pleasant to deal with.

Although sometimes the wait times for Assistance can be long, I find that each person I’ve spoken to st Embody is helpful, professional, knowledgeable, kind, and patient. When someone cannot answer my question, they find me a person who can and make sure they set a contact up for me. So far, I am enjoying my experience with Embody and having good results.