JohnkeellscgautoReviews of johnkeellscgauto.com

JKCG have reduced the service interval to 10000km for the EVs just to make money. Car manual says the interval should be 20000km (or once a year).

Great service

JKCG the local BYD distributor should correct below mistakes. People still go for this vehicle due to strong global market presence 1) unfair rates 2) delay in services 3) unresponsive staff 4) communication gaps 5) non recommended service intervals

I'm feeling bad regarding the decision i made to buy BYD from JKCG. Because we are not getting the service we expected from the giant company like John Keels. Because we are getting poor, irresponsible service from JKCG. JKCG is ruining the name of the BYD Brand as well 01. Poor Service in Wattala service canter. Only service advisers and senior staff teams are engaging with customer. They are unable to manage their existing jobs and unable to commit date or share information correctly. There is no senior manager even to contact and get consultation in Wattala Service centre. I'm still waiting from January to repair my buffer in Dolphin. Buffer supposed to inhouse end of April and gave date 4th May. But this was given after quarrel with them. And this is the 3rd revised date from them. So, i can't trust their words. 02. High Service and Repair Cost. I have chosen EV due the low service cost, which was committed by the JKCG at the time buying of the vehicle. But now they are charging the high unacceptable charges from us. They have set new standards to service vehicle after each 10,000 KM. And Minimum service cost starting 16,000 LKR onwards. This is not they have committed when they are selling vehicles. So totally disjointed with JKCG. But I'm really loving BYD brand and i have only the concerns with JKCG and their service and unacceptable rates.

My experience with John Keells CG Auto has been disappointing from the very beginning. Customer support was poor even before purchase. After making the advance payment, things only got worse. I found the team to be misleading at times, and communication was not transparent. After purchasing the vehicle, the after-sales service has been extremely unsatisfactory. Maintenance costs are unreasonably high, and it feels like unnecessary services are being recommended just to charge customers more. This completely defeats the purpose of owning an EV, where the expectation is lower maintenance costs. Customers are also pressured to carry out all maintenance and repairs only through their service centers. We are warned that doing any work outside will void the warranty, leaving us with no choice but to pay their high fees. Their service schedule is also questionable. While other EV brands typically have the first service around 15,000 km, JKCG requires: * 1st service at 3,000 km * 2nd service at 6,000 km * 3rd service at 10,000 km This is far more frequent than industry standards. Additionally, the cost of later services is extremely high. The 4th service costs around LKR 25,000+, and I’ve been informed that the 4th or 5th service can go up to LKR 55,000 or more. To be clear, the BYD Dolphin itself is an excellent vehicle. I am very satisfied with the car. However, the company handling sales and service does not seem to prioritize customer satisfaction at all. Because of this, I cannot recommend buying through them.

Service level should be improved and lots of improvements to be done and now its high time for them to raise thd service levels.

I am extremely dissatisfied with the after-sales service, pricing, and technical support provided by JKCG Auto. I have raised multiple serious concerns regarding my BYD Sealion 6, including A/C auto mode not adjusting fan speed based on cabin temperature, abnormal noise when the A/C is switched on, unreliable auto high beam functionality, and non-functioning SIM connectivity. In addition, the BYD mobile app is still not available/functional, which limits access to key features that were expected with the vehicle. This is a significant shortcoming. On top of these issues, the service costs are unreasonably high relative to the level of service and support being provided. There is a clear gap between what is being charged and the quality delivered. Despite escalating these matters through proper channels, there has been no proper resolution, no clear technical explanation, and no urgency from the service team. The responses received are generic and do not address the actual concerns. It is unacceptable that a new vehicle faces these issues, and even more disappointing that after-sales support fails to handle them professionally. This raises serious concerns about both product reliability and customer service standards. I strongly urge JKCG Auto to take immediate corrective action, properly investigate these concerns, and significantly improve their after-sales service and customer support.

Very disappointed with the service and the cost is very expensive. Extra prats are very expensive and take a lot of time to fix. Specially a guy name Zafar the guy never responded when he was responsible for my prats. I'm happy with my byd atto and my sealion 6 definitely not with jkcg