JMAC SupplyReviews of jmac.com

I was told this time that they were "in the middle of updating the software". About a year and a half ago I ordered several Fire Alarm panels from them because they had them in stock on their website. The buildings were on Fire watch and received an email two days later telling me to call them. I called them and they told me that they did not have those Fire alarm panels and they could substitute the panels with a more expensive panels. Being I told my customers that "they are on the way" I agreed. Now I ordered a keypad from their website knowing that it has been discontinued but they showed they had the silver version and not the white version. Well three days later from my order I received... I'll let you guess... an email asking me to call them! Well once again they didn't actually have the silver nor the white keypad in stock. The moral of the story just call them to order as their website is not current.

The response was timely and sales was able to process my order quickly.

Easy to use website. Great service! Quick turn around delivery. Well done.

First time ordering from this business. Before ordering, i called to verify if the item I urgently needed was in stock (status on website was "limited stock") and was told yes, so I immediately ordered. After ordering, I was contacted by customer service and informed in fact it was not in stock, but they had proactively located the part with an affiliate (albeit with a higher price), had it put on hold for me, and asked me if I wanted to proceed, which I did. The customer service rep who contacted me made sure that the affiliate shipped the part same-day. I had to deduct one star for the initial inaccurate stock check and having to pay more than I would have, but I was very impressed by their level of customer service. I would recommend this business and will shop here again.

Working with Tyrone Zeng has been a great experience.

Prompt attention to my order.

Received in a timely manner

This was a great experience very easy and simple overall I love it honestly