Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 166 reviews with 5 stars · Clear filters
Great piece! Love it!
By Eduardo Joffroy G.
Response from JJ Hat Center· Oct 6, 2026
Thank you so much! We’re very happy to hear that you love your new hat and hope you enjoy it for many years to come. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
The hat was exactly the same as the website and high quality.
By Sue K.
Response from JJ Hat Center· Oct 6, 2026
Thank you very much for your feedback! We’re delighted to hear that the hat matched your expectations from our website and that you’re happy with the quality. That is exactly the experience we want to provide. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
It was easy to find what I wanted and to place an order. Delivery was very prompt. The product met my expectations.
By Paul W.
Response from JJ Hat Center· Oct 6, 2026
Thank you very much for your feedback! We’re pleased to hear that you found what you were looking for easily, that ordering was straightforward, and that your hat arrived promptly and met your expectations. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
The delivery was good but the size of the hat was too big. I always wear a size 58. Every hat I have is 58. I ordered this hat 58 but it’s way too big.
By Jack C.
Response from JJ Hat Center· Sep 12, 2026
Thank you for your feedback. We’re glad the delivery went smoothly, but we’re very sorry that the hat did not fit as expected. Unfortunately, the fit can vary slightly between brands and models, even when the labeled size is the same. Please contact our customer service team—we’ll be happy to help you find the right size and arrange an exchange. Best regards Jérôme CEO
Fast shipping and good response to my questions. Hat arrived in excellent condition.
By Wesley
Response from JJ Hat Center· Sep 12, 2026
Thank you so much for your kind review! We’re delighted that you were happy with our quick responses and fast shipping, and that your hat arrived in excellent condition. We hope you enjoy wearing it! Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
My order arrived on time and was packed well. The hat fit perfectly and even has extra padding for adjusted comfort.
By Kristen
Response from JJ Hat Center· Sep 12, 2026
Thank you so much for your wonderful review! We’re delighted that your order arrived on time and well protected—and even happier that your new hat fits perfectly. The included sizing strips allow you to fine-tune the fit for even greater comfort. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
Very supportive customer support team. Helped with my suggestions and set expectations on arrival date for my managers birthday.
By charles w strunck I.
Response from JJ Hat Center· Sep 12, 2026
Thank you so much for your kind review! We’re delighted that our customer support team could assist you and clearly communicate the expected delivery date. We hope your manager loves the birthday gift! Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
Great product and shipping process.
By William C.
Response from JJ Hat Center· Sep 12, 2026
Thank you so much for your kind review! We’re delighted that you’re happy with both the product and the shipping experience. We hope you enjoy your new hat! Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
