Nice
Very prompt and excellent service for a classic hat
By Paul B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 166 reviews with 5 stars · Clear filters
Very prompt and excellent service for a classic hat
By Paul B.
good. nice.
By JERRY F.
I was ordering these hats as birthday gifts for my son, one of them he picked out. He has worn that style before. The other was new to me and he was very pleased. This made me happy.
By Leisa A.
Terrific Customer Service! My husband bought a hat in Rome and loved it. He left it on an airplane and we emailed your company in NY to see if you had that style. You replied promptly and we bought it and had it in 5 - 7 days. We are thrilled with the responsiveness, selection, speed, and communication.
By Anonymous
Great experience. Fast shipping and my hat box was exactly what I wanted.
By Cecilia D.
I went to the store at 5th Ave in NYC. But they were closed. However it seems ON LINE STORE is activated . I wonder if I could order or not. But they sent me the hat shortly after I paid. I want to know they will reopen the store in NYC soon.
By Sumio S.
Always a good experience. Hope you reopen the physical store; it was an NYC DIAMOND!!
By Ian R.
Easy purchase & website was easy to navigate
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