Jimmy John'sReviews of jimmyjohns.com

If I could give it zero I would, I ordered, they said they had a company driver and then sent it out by door dash, which delivered to an unknown house when I called to ask where it was after 45 min they said it was delivered and refused to remake or refund me. They are thieves.

Visited Jimmy John's on Cross Timbers Rd. Our Order Taker "Tyler" was friendly & welcoming; hubby and I were disappointed. Our bread tasted somewhat stale, and the bread ends were hard. At that time of the day 5:30 PM, one would think they would have fresher bread cooked during dinner hours. My Pepe sandwich (ham & cheese w/vegetables) were OK, hubby said his toasted meat sandwich wasn't. Bread was even harder than mines! Disappointing experience for both of us.

I do not remember ordering a hair sandwich but that’s what I got. Awful cheap ingredients

1 star Posted by KCReelTV On April 11, 2025, I had one of the most disturbing customer service experiences of my life at this Jimmy John’s location on 39th & Broadway. From the drive-thru to walking inside, I was disrespected, rushed, yelled at, and then verbally threatened by multiple employees—including one who used profanity and racial slurs in front of my family and child. Another employee aggressively confronted me, slamming things and acting like he wanted to fight me. The manager on duty admitted it was “unprofessional” but did nothing meaningful to stop it. I called the store the next day hoping for accountability. Instead, another manager mocked me, denied everything, told me “I don’t see color, y’all do,” and hung up on me multiple times. This isn’t just bad service—it was racism, profiling, and verbal assault. I’ve filed an official complaint and am sharing my story publicly. I won’t be back, and I urge others to avoid this location until serious changes are made. Ask to see the security footage from 4/11/25 around 6:58 PM if you don’t believe me.

I received a voicemail from Jake a couple of months ago for an interview the next day at 1:00. I called back and left a message asking for the address. Jake texted me the address as 537 Broadway. I showed up to Broadway St and found there is no such address. I looked up on the internet and saw there is a store at 537 Cross St. This store was closed about 2 years ago but has reopened. I called the customer service number and talked to Carly and was a mess. Carly told me she couldn't do anything for me. Her supervisor, Christina was worse. She saw no problem with Jake giving me the wrong address. Even though it was 10 miles from the store and she couldn't explain how anyone could misspell Cross as Broadway. I told her I had filled out an online complaint form. When she looked it up she asked for my name. When she opened the complaint she told me that I pronounced my name incorrectly. Is she that stupid??!! According to the customer service representatives when you call them your complaint doesn't go anywhere beyond them. I was told by the supervisor that I will never talk to anyone higher up than her. This store needs to be shut down. When I called human resources I was transferred to a company in a foreign country where the employees barely speak English and definitely DON'T comprehend English!! When you place a complaint online it says you will be contacted in less than 48 hours. Total lie!!!! They don't care!!!! Constant calls and emails to Jimmy John's and Inspire (company that owns Jimmy John's) have been ignored.

We ordered sandwiches today under the names "Bruce Wayne (Not Batman)" and "Time Drake (Not Robin)". Our delivery driver, Jesse, played along with us, texting "Master Wayne, your sandwiches have arrived" once the our order was left at the door and continued the bit in subsequent texts. This interaction was so awesome and really made our day. Thank you so much Jesse -- er, Mr. Pennyworth I mean -- God Bless!

I am sick and tired of JJ lousy web site. After years of use, the last hand full of times, the web site won’t work. Tired of reloading page and submitting data over and over. You have lost a lot of my business, and maybe for good. No, I will not contact the store for you. Go out of business, serves you right!

Every time I've gone to Jimmy Johns I have been very happy. I am extremely happy with the new location because customer service is top notch and I couldn't ask for a better tasting tuna sandwich. They were fast...economical...fresh...the place was clean and employees very kind.