Jenn-AirReviews of jennair.com

Bought a Jenn Air duel fuel range. Model JDS1750ML Fan (Upper fan) lasted less than 8 months. Close to impossible to get repair service to fix the problem. Really thought we bought a high end range , not so much!

Shame on Jennair. Our rather expensive cooktop came with a Melt cap, a fancy accessory that one can use to melt chocolate, etc. It was chipped, so we asked for a replacement. 6 months later it showed up, horribly packaged, and unsurprisingly more chipped than the original. Totally unacceptable under any circumstances, but especially for a company that presents itself as high end. This will be the last Jennair product we buy, or that anyone we know buys if we can help it.

Absolutely horrible. I have had my JennAir fridge for maybe 13 months. I have had it serviced at least 8 times and asked for a replacement and they told me that it isn’t their problem. Whirlpool is beyond brutal for customer service and once again my fridge’s ice has jammed again today after it being fixed 2 weeks ago. It is the same problem every time and it really is such a basic function. We had a Samsung that worked better before this fridge which says a lot about their fridges.

We had to replace a door seal on our Jenn air fridge 5 times over the last 4 years. Jenn Air will not accept any responsibility for the issue. I have had multiple service techs out saying the same thing that this is a design flaw. I would recommend to never buy Jenn Air product as the design and parts are low quality compared to the products price tag.

Do not buy their appliances. We both 4 appliances from them (wall oven, stove top, dish washer and mini fridge). We have had nothing but issues with all 4 and they’re only 5 years old. Wall oven has been serviced 3 times and just died, again, mid cook. I’m so done with these terrible products.

Purchased 7 JennAir luxury products, 42” built in refrigerator broke fast spent 13k, then they abandoned me with useless, unresponsive service. Worst purchase ever—buyer beware. Leadership should be ashamed.

I ordered a part on July 24, told it was in stock and 2 day. shipping. lie, called everyday. new order by rep on July 31, said in stock , overnight, lie, I called every day and was told was shipped, every rep lied. new rep today, aug. 5 th now. says not in stock, never shipped, now back ordered . asked several times to talk to someone in parts department. none, asks to speak to CEO anyone, no one. I have in my kitchen thousands of dollars of jennair, and will never replace with jennair again. do not buy. customer service is not capable of truth. I have.fridge, convection microwave, cooktop and oven..Never again.

We purchased 5 brand new appliances totalling nearly 30K Our dishwasher was delivered with a ton of water in it. The cardboard inside was starting to break down and was covered in mold. We were told from the store it is normal due to the fact they test everything. Once we installed it we quickly noticed it would continuously run and get 'stuck' at the same spot of the cycle. We would have to manually stop and force it to drain. Also to note, after running for 4 additional hours the dishes are still never clean. We have also tried to run it on every cycle option available and it will still get 'stuck' on each option. We have had 2 replacement parts installed - neither fixed it (both motors). Now the technician is getting an error for the motherboard and he showed me there is water damage to that and its connection pieces - actual rust forming. We are now awaiting AGAIN for these parts. Which I may add they are coming from out of the country and everything is 'on back order'. The customer service line claims they cannot replace it unless the technician deems it unrepairable - yet he claims he doesn't have that option has all parts can be replaced. There is a loop hole in their warranty. We installed in October 2024 and June 2025 we are still without a working dishwasher - has NEVER worked. We are also now receiving an error code on our double wall oven - another part we get to wait for. Apparently this code is a common issue for this oven - the front technology is not communicating with the oven itself - 10k part fix. Our technician told us we should fight for the extended warranty to be give to us for free as even with the replacement this part will likely fail again in the future... and since we are only months into a BRAND NEW oven we will likely be without one once our warranty is up. Customer service is absolutely no help. They cut you off and just keep repeating there are no other options. We've threatened legal action, reporting to BBB and local news... they DO NOT CARE. Our technician also stated Whirlpool will not pay their technicians if they are to return for the same warranty claim so he is on his 5th visit and has to fight to even be paid at all and he is the only trained tech in the area so we have to use him. Whirlpool is losing nothing to keep people running in circles - their appliances failing and they are just keeping all of the money. I am a project manager - I have many trade's in my house and on other job sites and I have had many conversations about these struggles with Jennair/Whirlpool. Many have had similar stories and the ones that are new to it are disguised. I will continue to tell all who will listen as this company does not deserve to be in business. Faulty low quality products and awful customer service. AVOID JENNAIR/WHIRLPOOL at all costs!!!