JENCO WHOLESALEReviews of jencowholesale.com

Response from JENCO WHOLESALE· May 22, 2025

Dear Richard, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced. While we did not receive your initial email, we have now acknowledged your concern and have reached out to you directly via email to address the issue. We are committed to resolving this promptly and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to contact us. Best regards, Jenny

Response from JENCO WHOLESALE· Apr 24, 2025

Hi Sheila, We're sorry to hear that the rapid stop stem did not match the original, despite being listed as OEM. Compatibility can sometimes vary by model, and we'd be happy to help verify the correct part. Kindly email us at [email protected] with your tool’s model number, along with a photo of the original part and the one you received. Once we have that, we’ll gladly assist you with a refund, reshipment, or return, based on your preference. We truly appreciate your patience and are glad to hear the package arrived on time. Please let us know if there’s anything else we can help with. Best regards, Jenny Han Customer Support Team

Response from JENCO WHOLESALE· Apr 24, 2025

Dear Customer, Thank you so much for your kind feedback! We're glad to hear you were happy with the quality, packaging, and prompt delivery. We truly appreciate your support and look forward to serving you again! Best regards, Jenny Han

Response from JENCO WHOLESALE· Apr 15, 2025

Dear Luis, We wanted to inform you that your order was returned to us due to an insufficient address. We would be happy to reship the order please confirm or update your shipping address via email: [email protected] so we can proceed. We also noticed your recent review and sincerely apologize for the inconvenience caused. We truly value your feedback and would appreciate the opportunity to make things right. Looking forward to your response so we can get your order to you as soon as possible. Best regards, Jenny

Response from JENCO WHOLESALE· Dec 6, 2024

Dear Customer, Thank you for your feedback regarding your recent order. We sincerely apologize for the inconvenience caused by the missing bolt. Your satisfaction is our priority, and we strive to ensure every order is complete and accurate. Please rest assured that we are addressing this issue promptly. If you haven't already, feel free to reach out to our customer support team, and we’ll be happy to assist in resolving this matter. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Jenny