Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
251 reviews
James Oro EyewearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luxury Eyewear Designed In Los Angeles By James Oro. 200+ designs born from in-house innovation that span over a year to complete.
James Oro Eyewear (jamesoro.com) has 251 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
251 approved reviews, newest moderated first
Quality eyewear for a reasonable price.
By Frank J.
Response from James Oro Eyewear· Dec 13, 2024
Frank, thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your eyewear.
Purchased a pair of Serpant gold. They broke after wearing a few times. I emailed them about this but they never responded. I wouldn’t recommend them
By Eugene H.
Response from James Oro Eyewear· Dec 13, 2024
Hi Eugene, We're sorry to hear that your frames broke after wearing them a few times. We emailed you for a photo so that we can honor our one-year warranty, but we never heard back. Please contact us [email protected] so we can address this issue and get you a replacement as soon as possible. We're grateful for your feedback and will use it to improve our business.
Mis lentes aun no han sido entregados en mi domicilio y ustedes me envian un mail diciendo que llegaron. Necesito saber donde estan y cuando van a llegar
By Francisco Joaquin S.
Response from James Oro Eyewear· Dec 18, 2024
Hola Francisco, Gracias por su reciente pedido de James Oro. Procesamos un reembolso porque usted declaró que no recibió su pedido, que el mensajero dijo que lo entregó
I have no complaints everything has been great ,I asked how to get my prescription for these glasses they promptly sent me a link once I have my prescription in hand I'll be sending them to be installed
By shawn B.
Everything from beginning to end was seamless.
By Mariah S.
Never received my order. Very bad customer service
By ….
Response from James Oro Eyewear· Dec 13, 2024
Hi Anahit, Thank you for your review. Sorry that you did not receive package even though the courier stated it was delivered. However, as a customer service courtesy, we issued a refund for the order.
Mi gusta mucho es muy lindo la verdad
By Bouba T.
The worst customer service and business, i placed an order and after a week someone send an email stating that they had to move from their supply warehouse all of a sudden so the shipment was delayed and after 4 days I contacted them and i was told once again that it will be shipped in a day or two and if I didn’t wanna wait i should cancel my order . Do not get mislead.
By Bryan M.
