Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Jam Audio (jamaudio.com) has 11 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 10 reviews with 1 star · Clear filters
Jam speaker app no longer supported by the company. Now have 4 expensive shelf ornaments that are absolutely useless. Customer services said sorry and offered 15% discount on new model speakers. Would prefer you offered support for your slightly older expensive products. Certainly not buying from this company again
By Mike D.
Product failed after six months. They offered a replacement with a similar product and then ghosted me. Disgusting behaviour.
By Sean J.
We ordered a smart speaker and paid £2 extra delivery, for next day delivery. That was 3 days ago and no delivery. As others have noted, no contact number, only a contact form.
By Alison C.
Have owned two speakers from this company for about 4 years which were great but required their Jam Home Wifi Audio app to use. Recently tried to set them back up in my new apartment but the app seems to have been randomly deleted from the App Store making my two speakers pretty much unusable. Can't understand how this could be allowed, especially considering these were not cheap speakers in the first place.
By Zoe
Bought this Jam stream plus for my partners birthday and I’m actually embarrassed. The product keeps jumping on brand new records and the Bluetooth is a pain to set up. The stylist and needle are very light and jumps and skips tracks. The sound quality isn’t the greatest. I don’t see the form here on this site. I will be returning this product for a full refund. Don’t buy their products. Get something else.
By Chris S.
I bought a turntable from them, and it’s really not great. The tonearm isn’t balanced correctly and there’s no way to fix it, meaning I have to put a penny on top of the needle whenever I want to play a loud record. The sound quality is poor and the Bluetooth mode is a pain to set up, and it can only remember one device at a time. The contact form, as someone else mentioned, is nowhere to be found, and when I did manage to get their email to ask some questions, all I got in response was a ‘How was your service?’ form after a week. Never buying from them again.
By Tedster
Totally impossible company to contact! No phone number, you must complete contact form but the does not exist!
By Tom
Speakers stopped working after 2 months.
By James T.