JagexReviews of jagex.com

Literal abysmal level of support.. never really used it before so never understood how people could say it was so bad until I needed it.. got a passive aggressive rude support agent try to tell me after getting hacked that the account wasn't mine and I didn't create it and that I'd be breaking their computer misuse act trying to get support for it.. while some guy from whatever country can log into my account and clear my bank but that's fine.. what a joke!

don't recommend! I'm dissapointed...

Just look at every other review here and it all speaks for itself. Their “anti-cheat” if you can call it that is an absolute joke. They ban their long term players left and right with 0 evidence provided and when you appeal you get AI generated responses with no actual support. The game we all loved in the early 2000s is gone. Is the content fun? Absolutely! But don’t you dare raid with friends and loot split, don’t trade any other player, don’t loan or borrow GP from a friend, don't pick up anything off the ground, and don't stay working in one skill too long, or you will be banned with no given evidence and your appeals, despite how much proof you have, will be denied automatically by AI. It’s sad to see where this company has gone.

£10!!! a month!!! absolute joke

Terrible, my email linked to Runescape is deactivated and when i tried to contect support with PROOF that i own the account all im getting is dogshit bot cookie cutter answer. They dont care, they keep saying they are making the system better but they arent.

The worst company in all of gaming. The worst support system, the worst team, everything about these guys absolutely sucks Lost many accounts due to forgetting passwords and even when I show proof and a transaction ID where I purchased membership, appeals denied still. Seriously some of the worst people on this planet. Dog shit company

Jagex Support Is a Joke — Ignored a Clear Bug and Called It “Intended Game Mechanics” After losing 11 Ancient Scales to a bug during the Seriyu boss fight, I submitted a detailed ticket to Jagex Support. Their response? A copy-pasted message claiming “no valid items were lost outside of intended mechanics” and that their decision was “final.” Let’s be real — I didn’t lose billions. We’re talking about a tiny 0.1M GP drop that clearly vanished due to a bug. If they can’t verify or fix something that small, what confidence should any player have that they’ll handle major losses fairly? This isn’t about the value — it’s about trust. Players invest time, money, and effort into RuneScape, and Jagex’s refusal to acknowledge even minor issues shows how little they care about their own community. They hide behind canned policies instead of investigating real reports. After years of membership, I’ve cancelled my sub. If the developers and support team can’t be bothered to stand behind their own product, then it’s clear this game’s best days are behind it.

Like many others, my nearly 2200 total iron got banned for "RWT" during the Sep 2025 ban wave. I appealed the ban multiple times and only got automated responses and no customer support of any kind. Being an iron I am especially confused what they could have "detected". I did use a BA boosting service for my torso in 2022 but besides that and the occasional raid split I have basically -0- interaction with other players. Just wild. I've quit playing on all of my other accounts and refuse to give this company another dime.