JagexReviews of jagex.com

7 words: My account for Runescape was hijacked. When I was originally hacked, I reported the player to Jagex. After that? Absolutely NOTHING. After being hacked (not falling for scams, mind you) multiple times, I quit Runescape for a long time. Then, I came back to it. This is where I found that my account has been perma-banned for "macroing," and the only evidence was basically an opinion piece by Jagex. I have NEVER macroed or botted in my time playing Runescape. Apparently, lots of other REAL people have this happening to them as well. A fair warning - Jagex is paid off by those hackers and botters, and they will punish REAL players and not those cheaters. DO NOT PLAY.

I absolutely love the game Runescape. However, the staff are terrible. Jagex has the worst customer service, it's almost non-existent. I have had a Runescape account since 2006. I stopped playing in 2009-2016. I've been playing for the past 3 months now and I have been scammed twice! The first time I was scammed was from somebody whom I thought was a friend, (I've known them since 2009). After the scam, I immediately contacted Jagex, giving them the name of the scammer and what had occurred. I had taken pictures of the scam taking place and offered to show them in my email. You'd think that these imbeciles would be jumping to help a loyal runescape member and punish the scammer, but guess what? They did absolutely NOTHING! No reply, Nothing at all! I buy a lot of treasure hunter keys and I also pay membership fees. But no, Jagex has no idea what customer service is or how to value loyal players. It's like their employees are all a bunch of nerdy 30 year olds who still live in their moms basement. Absolutely no action on dealing with scammers, and no skill on customer service, nothing at all. Scammers are everywhere on RuneScape. It's a complete joke. The second time I was scammed was a player mod, (or someone that knew how to manipulate the system and somehow get the moderators crown next to their name.) When this occurred, it was about a week after I had gotten scammed and tried to contact Jagex. With that being said, the scammer with the mod symbol contacted me with a very elaborate scheme saying that I was nominated to be a player mod. So I'm thinking well this makes since because I'm a loyal rule abiding player and I just reported a scammer a week ago, so they must know I would be a good player mod. On top of thinking that, he also had a crown next to his name. Anyways I was sent a link which said RuneScape dot com/ pmod. I would say .com but no links allowed. It was incredibly legit, same interface as RuneScape and eveything was identical to the real thing. So what the link brought up was a forum to apply to be a player mod. I had to fill out all these detailed questions as to why I'd be a good player mod. After I submitted it, i logged back onto my RuneScape account, and everything I owned was completely gone! Nothing was left. So I sent jagex a long detailed account (once again) as to what happened including the players name and screen shots. Guess what happened? NOTHING. Not even an email back! Complete joke of a customer service! It's been 2 months since this happened by the way.

Kind of a poor customer service, but they do what they can to help you.

I tried to recover my account because the password isn't working. I submitted a request providing some details, including the last 4 digits of my card number (which no-one else would have), along with a history of passwords and answers to personal questions that only I would know. They denied it, saying they needed "more information" and a more comprehensive list of "old passwords". They have no idea about customer services, their staff are rude and abstruse, and the general system of support is a complete failure; it's one of the reasons why Runescape should be remembered as a game for the early 00s. Worst support ever. Jagex, if you reply to this: don't tell me that you have policies in play that are of a legal nature - you aren't a bank nor financial institution. Lower your obscene, stringent policies of account recovery, send your staff on a course in customer services (something I've worked in for 10 years; maybe I could give your staff a masterclass)

I got hijacked and all my items where stoles and what did they do? Nothing

I've been a member of Runescape for several years, and the payments have always been succesful and fairly cheap to be honest, but the costumer support in-game is way too horrible to be accepted and I do not recommend people looking forward to a nice experience when asking for help by the support.

JaGeX (skaberne af RuneScape) har deres egen shop, hvor man kan købe gadgets (kopper,t-shirts,bøger,musemåtter og så videre). Jeg har handlet en del, og har kun gode ting at sige. Varene kommer hurtig, forsvarlig pakket ind - og god kvalitet. Samtidig har man en fornemmelse af, at man handler et sikkert sted. Kan VARMT anbefales!