Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
267 reviews
JADE LearningSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JADE Learning is a leading provider of online electrical continuing education, exam preparation, and licensing courses for electricians and electrical professionals throughout the United States. Since 1999, we have helped hundreds of thousands of professionals advance their careers, maintain compliance, and stay current with evolving electrical codes and industry standards.Our courses are developed and taught by licensed electricians and National Electrical Code (NEC) experts who bring real-world experience to every lesson. Through flexible online learning, students can complete training anytime, anywhere, while gaining practical knowledge they can apply on the job.JADE Learning is dedicated to delivering trusted education, expert instruction, and exceptional customer support to help electrical professionals achieve their licensing and professional development goals.
JADE Learning (jadelearning.com) has 267 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
267 approved reviews, newest moderated first
Good Content
By Mike
Response from JADE Learning· Sep 23, 2026
Hi Mike, thank you for the great feedback! We're glad you found the course content valuable. We appreciate you taking the time to leave a review, and we look forward to supporting your continuing education needs in the future!
I never received a receipt for my course could you please send me my receipt
By Gregory C.
Response from JADE Learning· Sep 18, 2026
Hi Gregory, thank you for the 5-star review! We're sorry for the trouble locating your receipt — we've flagged your account internally and someone from our team will be reaching out to get that sent over to you shortly.
I have used Jade for years to update my required CEUs for both my NH and Maine electrical licenses. I highly enjoy the format, flow and comprehensive information presented in these courses. PLUS - being able to do it at my convenience is PRICELESS.
By Lance R.
Response from JADE Learning· Sep 3, 2026
Thank you, Lance, for being a loyal Jade customer over the years! We're so glad the format and flexibility have made staying current on your NH and Maine electrical licenses easier. Being able to complete your CEUs on your own time is exactly what we aim for — thanks for the kind words!
Since the takeover of Fusion Certus, the interface, learning platform, design, website performance, content etc is absolutely just rubbish compared to the old Jade Learning.
By Michaela B.
Response from JADE Learning· Sep 2, 2026
Hi Michaela, we're sorry to hear the new platform hasn't lived up to your experience with the previous Jade Learning site. We understand transitions like this can be frustrating, and we're sharing your feedback with our team as we continue refining the new system. Thank you for your honesty and for being a long-time JADE Learning customer.
Jade did not report my 14 hour course properly to DBPR, it took me hours on the phone with them and all they had to do was send a simple fax, they failed on reporting and customer service.
By richard A.
Response from JADE Learning· Aug 26, 2026
Hi Richard, we're sorry to hear about the trouble you had getting your 14-hour course properly reported to DBPR — that's not the experience we want our learners to have. We appreciate you taking the time to share this with us.
I did my North Dakota continuing education and yall sent the results to North Dakota so I could keep my journeyman electrician license.
By Donald W.
Response from JADE Learning· Aug 21, 2026
Thank you, Donald! We're so glad we could get your North Dakota continuing education results submitted so you could keep your journeyman electrician license current. Congratulations on staying certified, and thank you for choosing Jade Learning!
The complete platform has been changed. This course was not smart phone friendly. The field of view on a smart phone was horrendous. I reached out about this issue and was told by an AI assistant to use a different device to complete the course. Real helpful. I’ve only ever used Jade for my continuing education and I will no longer be doing that.
By Colter W.
Response from JADE Learning· Aug 18, 2026
Thank you for sharing this feedback, Colter, and we're sorry for the frustration this caused. A smooth mobile experience matters, and we're sorry our platform didn't deliver that during your course. We appreciate you letting us know, and we'll be sure this feedback reaches our team as we continue improving Jade Learning.
Have had trouble logging in my account every since they went to the new system. Have to email customer service to reset the account. Today and last time I used it for CEU courses.
By RIC T.
Response from JADE Learning· Aug 12, 2026
We're sorry for the ongoing trouble logging into your account, Ric. We know switching to a new platform can be tricky at first — you'll want to log in using the email address you registered with and the password you created during registration on the new system. Be sure you're using the correct link for the new platform, since credentials from the old system won't carry over, and it's worth double-checking that autofill isn't pulling in old saved login info.
