Jacks Small EnginesReviews of jackssmallengines.com

Horrible Customer Service. Bought a jet Bandsaw through Amazon from these clowns. It came in heavily damaged and I returned it. I received the refund for the bandsaw but was told I would have to pay for shipping and I would then get refunded. I did NOT! Absolute BS! Shipping was over $400. DO NOT BUY FROM THIS COMPANY! You will get ripped off!

Ordered a Ariens OE carb for my snow blower. Was 30 dollars cheaper then buying directly from Ariens or from the Ariens store on Amazon. And I got it in 3 days where it would have taken 2 weeks on Amazon as per their estimated delivery date.I have had a positive experience with jacks every time I ordered a part as their customer service is excellent

Part was listed as in stock, but once ordered received an email stating it was coming from the manufacturer. Still no lead time. If I had known I would have purchased from another source.

I had purchased an item, when it arrived I looked in the box and set it aside. Quite some time later(11 months) I discovered it was the wrong 300.00 part. Figured I was S.O.L. and stuck with a item I couldn't use My wife said call them (they never know anything right?). So after a few subtle reminders I did so. To my surprise they looked the order up, said I was within their return window. They gave me an RMA # and I sent it back. I did have to pay for shipping but they paid it when shipped to me so IMO that was fair. A few weeks later a check shows up. I cannot find the words to express my gratitude to them. At no time was their any kind of a problem, attitude, side step, NOTHING!!!! Just pleasant helpful customer service. They could teach a few other businesses on how to retain customers Thank you Jacks :)

The prices seem reasonable. Transactions and shipping notices are great. Parts have been as described.

I ordered a snow plow for my truck in Dec 30. Originally it was to delivered on 1-12-25. Then it went to 1-17-25. I contacted the company and was told if I didn't receive it on the 17 I would get a refund. I haven't received the plow nor the refund on this date.

I have ordered from Jacks a handful of times when I can't get parts elsewhere, and for the most part they are a solid option. One note of caution, sometimes they send aftermarket parts even though they are listed as oem. Depending on the part this may or may not matter, however if I pay oem prices I expect oem parts, for this reason I take caution when ordering.

Excessive shipping charges! Part was supposed to fit since serial numbers matched. Part did not fit. They charged shipping on initial order then I had to pay return shipping to return the part that their webpage indicated should have fit. Too many other companies with better shipping and return policies to waste time with Jacks ever again.