Jacks Small EnginesReviews of jackssmallengines.com

As many others have found, they will take your money and sit on it for a long time saying they are waiting on the part to ship. Only after asking them did they refund my money and informed me that the part was discontinued and they had no way to ever actually get the part. I wonder how long they would have just sat on my money with no intention of ever actually getting me the part.

Avoid these dirt bags at all cost. Tried to buy a bagger for a wright stander. Had to file a credit card dispute to get my money back. 4 weeks with nothing shipped and zero replies to messages.

Parts were on backorder for months, and customer service gave me a false shipping estimate when I called for an update.

I ordered a lawn equipment item, paid for it, and THEN was told it was not immediately available - advertised as in stock / it was not. That was a month ago; still no item or response from the company. Update: As of 15 August, 106 days after sending Jack $600, still no merchandise or refund, after several telephone calls and emails . Just learned that the U.S. Postal Inspector has jurisdiction over email afraid. Have just provided that office of details.

I took a Whacker plate compactor in to the Alachua FL location because the engine would not run for more than 10 seconds and would not idle. I had just installed a new carburettor and gas tank but that did not fix the issue. Since I was busy on a job I called and they said I could drop it off straight away. I took it in and explained that problem and that the carburettor and gas tank were brand new, that morning, They said they would get on it and would let me know as soon as it was ready. After two days my wife called to get an update. She was told that it had not been looked at but would be done ASAP. When she asked how long it might take, she was told "I don't have a crystal ball. How would I know? If you want to take it away you are welcome to do so." After a week I phoned to get the status. I was told they had only had it two days and they have a 48 hour turn round. I told them I brought it in on Wednesday the previous week but the man on the phone told me I was wrong and according to the ticket it came in on Friday. He said "I am not going to argue with you". After two weeks, to the day, I called them up and they said they would call me back in 10 minutes with a status update. After 3 hours I called back and they said they were working on it. After an hour, they called me to say it was ready. I drove there and picked it up, paying the $96 charge. They opened the carburettor up and told me the float was stuck (brand new carburettor). They had replaced the spark plug and changed the oil. There was a half an hour of labour billed. I got the Whacker home and fired it up. It ran, but would not idle. It now runs fast but at least it runs. On quick inspection I found the pipe from the valve cover to the intake manifold had not been connected up, the spark plug has been replaced and the oil changed but nothing else obvious has been done. When I paid the bill I looked up on the wall behind the desk and there, displayed proudly and prominently, is a picture of Donald Trump. Obviously the owner is a MAGA cult member. His bad mood and terse response probably caused by the disappointment in his leaders inability to do any thing he promissed. Had I seen that when I first took it in I would have turned right round and left. You simply cannot trust these people.

I placed my order, 8 days ago they did not tell me that they were out of stock when I made the order till after I paid. Then nothing since. They had one of my parts which was a washer that they had in stock asked if they would like me to ship it for now. I would never order from a company that did not have the product in stock.! Now I'm at their mercy! I will be looking for another direction any direction other than Jack small engines for my next need. I'm glad I found out early the kind of business they are!!

Lady in Customer service was very condescending and impatient when trying to determine the right part for my engine. Talking down to me, butting in and barely letting me explain myself. I should have just hung up and bought the part elsewhere but was ready to get the part on order and they have it in stock. Update: It turns out that the questions I was trying to get answered were indeed warranted. The carburetor arrived and wasn’t the exact match for my engine. Luckily, I was able to take a part off the old carburetor and make it work. There’s no way I was going to deal with these folks again on the phone!

The customer service Rep raised the price and tried to change it back when I said no. This company is price gouging in a time like this. We're done with them. The price was raised to $750 and I saw the same item brand new for $150.00 on Northern Tool website.