Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Things that Google Flights does better. Wasted a year's subscription that should have bought a short haul flight instead.
By Conrad W.
Response from Jack's Flight Club· May 13, 2025
Hey Conrad, we're so sorry to see this feedback and would love to understand what would have made the subscription worth it for you or the offers you were after, but were not able to find. We've sent you an email and look forward to your reply!
Great website, I use the free version myself! Weekly travel deals and plenty inspo... There's a paid version that looks super impressive, I might give that a go!
By Dave G.
Response from Jack's Flight Club· May 8, 2025
Dave, thank you so much for taking the time to leave this review! It absolutely made our day and we love knowing that you're getting value from our free version and are so excited for you to check out the paid version as well. If you need any help with upgrading or any questions about the service, please don't hesitate to reach out to our awesome Member Experience team!!
Absolutely love receiving cheap deals from JFC! Not too sure about the issue people have been having because the premium plans are pretty clear and the support team do provide refunds once it's within their refund policy (coming from someone who got refunded)
By James
Response from Jack's Flight Club· May 2, 2025
Hey, James! Thanks so much for taking the time to leave your review :) We truly appreciate your kind words and hope we can continue to send you awesome offers!!
You can find cheaper flights on sky scanner and kayak ☺️ bit of a scam (says 500 and something to Bangkok is a good deal although flight scanner had it at 400 with British airways)
By Molly A.
Response from Jack's Flight Club· May 1, 2025
Hey, Molly! Thanks so much for reaching out and giving us a chance to look into this offer. We're so sorry to see that you were not pleased with the offer received. The tip that was sent was not for economy flights but was a tip for business class where normal fares are around £2,500+. We were super excited to find flights for £570s-£690s. These fares also included 2 full-sized cabin bags, 1 checked bag and lie-flat seats. The tip as well included a stop over in Rome, making it a 2-in-1 business class trip. We completely understand that this tip may not have been for you and truly hope that we are able to find just the right offer that you're after, so we can get you out on your next adventure. Once we do, please remember to send us a postcard, we love seeing all the travel content :)
Great company that provides useful information for travelers!!! Very very recommended ;)
By Federica T.
Response from Jack's Flight Club· May 1, 2025
Hey, Federica! Thank you so much for leaving us this review :) We truly appreciate knowing that you are enjoying the information offered and hope we can continue inspiring you.
La migliore applicazione per l'organizzazione dei miei viaggi. Caldamente raccomandata.
By marco T.
Response from Jack's Flight Club· May 1, 2025
Hey, Marco! We're so happy to see that you have been enjoying the app and the offers we have. Please remember to send us a postcard from your next booking and we hope to continue to be a part of your travel adventures!
Ottima applicazione per approfittare di voli in offerta, ricevere spunti di viaggio con la rubrica “The Detour” in cui vengono raccontate esperienze di viaggio con descrizioni simpatiche ed accattivanti. Sempre tante tante proposte che fanno sognare e desiderare di partire ogni giorno!!!
By Giorgina S.
Response from Jack's Flight Club· May 1, 2025
Hey, Giorgina, the Detour inspires us as well and makes us want to get out and enjoy the world. Thank you so much for leaving us this review, we love knowing that you've been enjoying our content and hope the tips we bring you and the travel inspo get you off on an adventure soon!
I am extremely disappointed. The subscription page clearly showed I was on a "free account", so I had no reason to expect any charges. Despite this, I was charged £40 for a service I have never used and still do not even understand what I was supposedly paying for. When I contacted them, they refused to issue a refund. The whole experience feels misleading and unclear. I would not recommend this company to anyone. Update: in the response below the company conveniently leaves out the fact that the screenshot I showed also says "free trial" clearly on top of the current membership I have, but they refuse to acknowledge that that can be misleading and never responds to this point, no acknowledgement of it. I think it's very reasonable that one could be misled by this, as I was, and you should change your interface or issue a refund.
By David
Response from Jack's Flight Club· Apr 30, 2025
Hey, David. Thanks so much for reaching out and giving us an opportunity to look into this matter further for you. We always want to ensure there is no instance of service failure. In checking through the account details, it was noted that you signed up with us for a 30 day, free trial on March 03rd 2025. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. We also mention the renewal fee several times on the sign up and checkout pages, as we always want to be very transparent about the terms of the offer. I do see the agent that you spoke with provided you screenshots of what the sign up page looks like, indicating where the renewal fee was mentioned. There was no prior cancellation noted via your Lounge nor by email to us. We reviewed the option for you to receive a refund but sadly confirmed that this was not possible, as the request to cancel and get refunded was made outside our 14 refund timeframe. We as well asked that you provide a screenshot showing your Lounge where it stated that you were still on a free trial and the screenshot sent to us advised that the trial was completed and it showed the date that the renewal occurred, as well as the amount. We work very hard to make sure that we are clear on the service, the service terms and that we do what is right while still staying true to our policies. Though we are not able to action your request for a refund for the reasons stated above, we hope that we have been able to clarify the matter further for you. If you do need any other details, please don't hesitate to reach back out to the team!
