Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Jul 21, 2025

And we love you right back! We're so happy that we're inspiring you to check trips off your bucket list and hope that we can continue to find you the best options of doing that, so you're not completely breaking the bank 🤣 After all, we have to leave something back for all the fun activities and amazing food!!

Response from Jack's Flight Club· Jul 21, 2025

Eileen, this absolutely made our day and your feedback has been shared with the team! We definitely try our very best to offer awesome options for a weekend trip and also trips that you can take with the whole family or friends. We love knowing that we have given you some great travel inspo and we aspire to continue doing that. Thank you so much for taking the time to leave your review :)

Response from Jack's Flight Club· Jul 17, 2025

Hi Wayne, sorry you've been frustrated with signing up. I can confirm our Free membership level is just that - 100% free. Just sign up from the homepage. Some of our advertising campaigns have unique, specific flows that give priority to upgrade offers over the Free level of membership, so you might have seen one of those. FYI, Free members don't get as many alerts as Premium and the alerts are also delayed so it's well worth going Premium to get the goods before everyone else. Our members are definitely saving money on standard fares, particularly on long-haul flights and they often say they cover the cost of annual membership many times over.

Response from Jack's Flight Club· Jul 14, 2025

Hi James, noting this is the second review you've left without giving us any information that would help us solve the problem. Unfortunately, we don't get to see any account details or email information on Trustpilot for 'organic', unverified reviews like yours, so I'm afraid if you don't help us, we can't help you. We have millions of members and anonymous reviews from people we can't associate with a Jack's Flight Club account are impossible to investigate, so there's no way we can get to the bottom of your issue. You sound pissed off, and tbh we're pretty frustrated too now. We've previously asked you to respond to our support team directly with further details and after your earlier review also requested you respond through Trustpilot. You haven't so far. Please now get in touch directly with [email protected] and I promise we'll sort things out. The support team genuinely want to help.

Response from Jack's Flight Club· Jul 7, 2025

Thank you very much for leaving this review, Sue! It has been shared with the entire team and made us all so happy :) Our aim has always been to provide the very best service and this not only means amazing tips but also, out of this world member experience. It's the Jack's way!!

Response from Jack's Flight Club· Jul 2, 2025

Hey there! We love to see that and expect nothing less from our amazing Member Experience team. We are so happy that the upgrade issue was resolved and we hope that you enjoy your trial of the Premium service (and see many wonderful deals!).

Response from Jack's Flight Club· Jul 1, 2025

Hey, Richard! Thanks for taking the time to leave your review. While we do have a paid membership that unlocks all our content, Free members still receive 1 or 2 emails a week with a roundup of all the available flights from their region. We selectively unlock one or two of those for each member at a time and the system tries to guess an appropriate one based on your profile information. You can also then access all your unlocked flights in the Members Lounge after signing in. Free members also get notified when a Premium flight to one of your wish-list destinations comes up. In short Premium members have access to everything straight away and Free members see most of them after a delay, but can only access alerts that have been unlocked for them, based on their profile. If you can't see any unlocked items in your Members Lounge, please get in touch with the team directly via [email protected] and we'll see what we can do! We hope you find our content useful after you've been with us for a while and if you ever have any questions, please free to reach out direct to our Member Experience team.

Response from Jack's Flight Club· Jul 1, 2025

Hey, there, thanks so much for your review! We love knowing that you have been enjoying our write ups and the features of the product itself. We provide both getaways and our regular flight tips. Getaways can be next month or a few months away and flight tips can be within months to even early next year. To differentiate between the two visually in your Lounge, getaways have the image vertical, on the left and regular tips horizontal, on the top. Getaways will also have the date displayed on the offer, whereas you would need to click on the regular tip to view the dates. This would help in knowing which offer would work the best for you and assist with your planning :) To make it easier to see just your flight tips, click on the Filters button in the top, left of your Lounge, Flight Types and choose only Guides, apply the filter. We want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure! Thanks again for your feedback and it has been shared with the team!