Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Fantastic cheap flights on offer all the time. Great job guys! And thank you for the offers I’ve already enjoyed ❤️
By Diane
Response from Jack's Flight Club· Aug 1, 2025
Thank you so much for your kind words, Diane, we truly appreciate them and will do our best to ensure that we are bringing you all the very best tips! We have to do our part in getting that bucket list checked off, after all :)
I asked how to cancel my membership and have yet to receive any guidance
By Tim E.
Response from Jack's Flight Club· Jul 30, 2025
Hey, Tim! We're so sorry to see that there was a delay in replying to your query. Sadly, you were caught up in the weekend build up. But, we were very happy to see that your verification issue was resolved and you were able to log in and cancel your billing. If you need anything else, please let our awesome Member Experience team know, they are more than happy to assist :)
I've joined JFC about 18months ago. My only regret is I did not know about it before. Its in my top3 subscription services ! For someone who loves travelling and exploring, there's no better value for money. One alert from JFC (as a free member) led to one trip UK/Asia at busy Easter time, booked 6 weeks prior flying : this was enough to save me few hundreds £££, which easily covers the yearly subscription I took after. Since then, Ive used about 4-6 offers from JFC, as a free and premium member, both "last minute" (2 weeks prior flying to a busy beach destination, middle of Europe peak summer season, 30% of the usual price typically observed), medium term and long term (5 months), short haul within Europe and long haul to multiple places in Asia. If travelling from the UK, then you are in for a vast array of opportunities ; I do receive many offers daily, for places Im interested in, but also for places I would not necessarily think about (but no doubt really appealing...). In a sense JFC (greatly!) expanded my horizons. Yes - there was a bit of getting used to how to best use their service (smartly selecting departure airports if possible), "connecting" it to GoogleFlights, setting the alerts/checking the lounge, but JFC do a nice job of explaining this if you browse their content (arguably with margin for improvement sometimes). Its come to a point where checking the website is now a daily routine, an invaluable tool for planning all my holidays, a topic of discussion with friends at work ("which exotic place are you flying to...again?"). Besides the flight offers, I find the content about the advertised destination really useful and often integrate it to my plans if I end up flying there. I hope for their future (and for mine) that JFC expand their services with more departure airports (eg central Europe) (some friends are envious...). My only challenge to JFC : NewZealand as destination airport (the only one I have not seen from you...yet!). Otherwise keep up the truly appreciated work. Overall, I sincerely and highly recommend JFC !
By Eaque A.
Response from Jack's Flight Club· Jul 30, 2025
Hey, Eague! This was wonderful to read and thank you so much for taking the time to leave such a detailed review!! The team were ecstatic when they saw it and it definitely put a pep in their step. We genuinely love knowing that we have been able to inspire you and broaden your horizons when it comes to places to visit and we aim to continue doing this for you. We'd love to hear more about your travel adventures, so please feel free share more with us at [email protected]. Also, we have let our wonderful Flight Finders know that you're on the hunt for a NZ offer, so they are extra on the lookout :)
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs. I recommend joining their premium membership; it's an investment rather than a cost! And they have great tips and ideas too.
By H R.
Response from Jack's Flight Club· Jul 28, 2025
This was so amazing to read! We love being a part of your travel journeys and knowing that we have already saved you so much is the icing on the cake :) We hope that we can bring you even more travel inspo. Don't forget to send a postcard for the trips you have already booked. Access the postcard from your tip email or email us directly at [email protected]. Wishing you so many more wonderful travels!!
It is a really disappointing service and almost impossible to cancel your subscription . There is no reminder just an annual rollover to the following year I eventually had to cancel my subscription via the bank advising the bank that I thought it was a fraudulent activity to get my subscription cancelled A disappointing experience from this company
By Kathy C.
Response from Jack's Flight Club· Jul 29, 2025
Hey, Kathy. We're super disheartened to see your review and your experience with the cancellation process, so we have taken a deeper dive into your query to ensure there was no service failure on our end. Cancellations can be completed in one of two ways: directly through your Lounge or by emailing us. In checking through your messaging history, your email request to cancel was received and actioned in less than 6 hours, where you were given a full refund without hesitation. Our standard response time is within 24 hours (and we do see that you received a reminder of this timeframe), so we definitely lived up to that expectation. We advise that all subscriptions are an automatic renewal when signing up (as are any other subscriptions that we may use) and the option to receive a renewal reminder must be chosen, along with any of the other email/flight preferences on your account. Once this option is selected, you would have been alerted by email that your renewal time was approaching. I see as well that this was your second renewal, which occurred on the same date and within minutes of the time of your first renewal and your initial sign up. We are truly sorry if the cancellation process was not clearer and will for sure look into the ways of improving that. It is disappointing for us to receive a 1 star when there was no breakdown in the service nor difficulty in receiving support but we completely respect your perspective and will do our best to improve in the future. If you do need any other support, you know how to reach our lovely Member Experience team, so please don't hesitate to get in touch with any other questions.
In my opinion, and I am sure other people l have great experiences, but for me it isn't what I thought it was. It is a company that links you to other companies just like Skyscanner, Kayak, Google etc who in turn link you to travel up, my trip etc. I went through Martin Lewis Money Saving Supermarket in the end who recommended Trip.Com they were the lowest prices plus I got a discount. I would recommend them, super quick and easy transaction and confirmation.
By Jane R.
Response from Jack's Flight Club· Jul 29, 2025
Hi, Jane. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. So of course, at that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
Excellent product for people who are looking to travel anywhere in the world. Is worth the price if you’re frequent flyer for sure.
By Paul
Response from Jack's Flight Club· Jul 28, 2025
Thank you so much for leaving this feedback, Paul! We truly appreciate your kind words and are happy that we are able to offer travel inspiration to places that you might not have even thought of. Don't forget to send us a postcard the next time you book a trip!!
Team really on the ball. Handled my enquiry immediately.
By June H.
Response from Jack's Flight Club· Jul 28, 2025
Thank you for leaving your feedback, June :) We were elated to see that your query was dealt with quickly. Our members are very important to us and I know first hand how hard our Member Experience team works to ensure that you are supported and we get back to you as quickly as possible. So happy to see that we met that expectation. Please don't hesitate to get back in touch with them should you need help in the future!
