Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Jan 28, 2026

Janelle, we are over the moon that we were able to assist you in getting your subscription sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected] :)

Response from Jack's Flight Club· Jan 28, 2026

Amanda! Thank you, truly :) We love travel and not only aim to provide great flights but also a customer experience that our members deserve. We were happy to assist you and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Jan 28, 2026

Hey there. Thank you for getting in touch and letting us know about your experience. We are disheartened to see this and would like to explain more about the service. Though we give you the option to add your preferred destinations of where you'd like to see a flight to, this sadly does not mean that we will find a deal to your destination or be able to find one for the timeframe you're after. The feature lets us know where is of interest to you, so we can pay special attention to that option but we are still at the mercy of the airlines. The service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. We do see that you started the service with a month's trial before upgrading to the annual membership. We offer a 14 day refund period after that upgrade, just in case the service was not fitting your needs. We would have gladly offered a full refund had you reached out to us within that timeframe. In checking through your email history, there was no email received requesting a refund nor advising that the service was not working for your route. We truly hope that we are able to assist with a flight to another destination for the duration of your membership with us. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Jan 28, 2026

Bernard, thank you so much for taking the time to leave your review :) We were so happy to see this and it has been shared with the team. Our team truly love travel and we are thrilled they were able to assist with your query. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Jan 28, 2026

Thank you so much, Mio! We pride ourselves on providing amazing customer service in a very efficient manner :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Jan 23, 2026

Hey, Natalie. We're so sorry to see this. One of our Member Experience agents reached on to you on the 16th, but we have not heard back to date. Please reply directly to that email or you can email us at [email protected] but in the mean time, we will reach out again :)

Response from Jack's Flight Club· Jan 23, 2026

Hey, Pablo. We're disheartened to receive this review as that's completely not the case. We have 100s of postcards from members who have saved $1000s on flights with us. This can also be seen by reviewing your lounge for your own flight offers. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. So of course, at that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time. We'd love to hear more about what kind of flights you're after or what you've been hoping to get from the service. Please reach out to our Member Experience team by emailing: [email protected] and let them know :)

Response from Jack's Flight Club· Jan 23, 2026

Hey, Rosie. We are saddened to read of your experience and have taken the time to thoroughly review your membership details, to ensure there was no service failure. We do see that your membership with us started in October of 2024, with a free trial. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge nor by email to us. We also checked through your email history to confirm if there was a request to cancel and receive a refund when your subscription renewed but there was no contact to us. We offer a 14 day refund timeframe from the date of your renewal as we completely understand that life happens and dates can be missed. Your quarterly sub renewed in January of 2025 and there was no request to cancel nor refund. We also note that instead of remaining on your quarterly sub, you opted for an offer to upgrade to the annual membership in March of 2025. This does indicate an interest in remaining with the service and continuing your membership. Your flight offer history was reviewed and we can confirm that the offers were accessed, this lets us know that you were aware the service was still active. We do see that you've cancelled your billing now, so you will no longer be charged for the service, unless you sign up again. We pride ourselves on being very upfront of fees, dates and renewals and offer all of our members the option to get a renewal reminder. Our goals are not only to provide great flights, but to provide a service with integrity. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]