Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Its a good program. Still waiting on a China visit
By Dave
Response from Jack's Flight Club· Feb 13, 2026
Hey, Dave! Thank you for your review :) We see that you already got in touch with our Member Experience team and we've definitely got our eyes peeled for that amazing flight to China. Once we spot the next offer there, we'll make sure to alert you!!
They are a very caring company that is in tune with its customers and strives to meet their needs A great travel company in my opinion
By Tony W.
Response from Jack's Flight Club· Feb 9, 2026
Tony, this was just the way to start a Monday morning :) Thank you for your kind review. We will always put a lot of focus not only on great flights but also member needs and the way we serve our members. It was very heartwarming to read your review, thanks again!
I have no time to search out inexpensive flight deals to places I really want to go. It’s fantastic that Jack’s Flight Club offers this service. I just booked a deal from LAX to Singapore, less than a 2-for-1 deal basically, because of an email notice I got from Jack. And I also love all the travel information in their Detour newsletter. Wow!
By Shane, C.
Response from Jack's Flight Club· Feb 6, 2026
Shane, thank you so much for this review! We are so excited to see that you bagged yourself a flight to Singapore, we know that's going to be an amazing vacation. Please send us a postcard from the bottom of the flight alert. And, if you have any pics you'd like to share when you're back, we'd be elated to see them. Thank you again for your kind words about The Detour, this has been passed on to our Editor :)
Love jacks flight club. Amazing deals and their customer service is brilliant and respond so quickly and are helpful assisting. Genuine company and genuinely good deals
By Kyran R.
Response from Jack's Flight Club· Feb 5, 2026
Kyran, thank you so much for leaving us this review! Our Member Experience team work super hard to not only give great service but also an experience that is pleasant and easy. We're so happy to see your account query was resolved. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like meeting old friends and I got a great gift too. The regular emails of the latest amazing deals that they have sourced for members have inspired 2 holidays for later this year. The App is easy to navigate, how to book the suggested deals is demonstrated in clear, concise language. Excellent service for a very affordable annual fee, worth every penny. Keep up the great work Team.
By Yvonne G.
Response from Jack's Flight Club· Feb 4, 2026
Thank you so much, Yvonne! Your review put such big smiles on our faces and we loved being able to be at the show and meet you all. We look forward to continuing doing that and yes, it very much is like catching up with old friends cause the people you met are the very same ones behind our human and personalized emails and the teams that put in hard work to make the app and site great. We are thrilled to see that you already have 2 trips booked. Please don't forget to send us a postcard from the bottom of the flight deal. And of course, any pics that you'd like to share when you're back, we genuinely love being a part of your adventures :)
I had a slight problem and they responded to my email next day. Great customer service. Reliable. Highly recommed
By customer
Response from Jack's Flight Club· Feb 4, 2026
Thank you so much for leaving your review and we are so happy that everything was sorted quickly :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
I have been waiting for over a week and 2 emails as to when my membership subscription is due !!! Only an automated message nothing else ,I shall just cancel via my bank .
By Pamela
Response from Jack's Flight Club· Feb 2, 2026
Pamela, we are truly sorry to see this and have launched an investigation to confirm why your request did not reach our Member Experience team. Please accept our sincerest apologies. In the mean time, the billing has been cancelled and you would not be charged for your 2026 subscription, unless you sign up again. If you do need anything else, please don't hesitate to reach out to our Member Experience team directly by emailing: [email protected]
It’s really just advertising for google flights. Not exactly the travel ‘hack’ I was hoping for. It might be useful if you have lots of time to deep dive into all the offers.
By Antoinette
Response from Jack's Flight Club· Feb 2, 2026
Hey, Antoinette. You're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
