John was great at helping me get a…
John was great at helping me get a return for a different size. This company is great!
By ava
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
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613 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
John was great at helping me get a return for a different size. This company is great!
By ava
Many thanks to John Marshall, who helped me very well with my return. I always got an answer within a few minutes. Very good customer service!
By Rebecca J.
Harry was a great support during the process of my return of the goods! Thank you very much
By Miriam B.
John was very helpful in assisting with my order.
By Denise
The only reason I am giving a 4/5 stars is because the item came wrong. I would give customer service a 5/5. It was a beautiful hoodie, but the size was super small. I emailed Jacket-Hub, and Jacob smith actually called Em personally instead of responding to the email. He said he Would speak to the team and get back to me regarding a refund or exchange. I thought a person phone call shows great customer service! You can tell the really take care of their customers.
By Tara R.
Great Support! Thank you Jacob Smith for helping me out adding the Company to the address afterwards. Great Customer Service!
By Esther J.
Prompt answer and explaination.
By Herbert P.
John Marshall really helped me out. Thank you ! Perfect customer service.
By alana T.