Saturday, November 7, 2026 · Customer reviews of US businesses
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613 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
Responded quickly with confirmation
By Lisa C.
Response from jacket-hub.com· Mar 20, 2024
Thank you for letting us know about your positive experience! We're glad to hear that we responded quickly and provided you with confirmation. If you have any further questions or need assistance, please feel free to reach out to us at +1 (646) 878-9012. We're here to help! Team JH
The item I ordered was quite good. I ordered one of the jackets from Star Trek Picard. Excellent recreation. Good quality. Only issue I had was that it ended up running a little bit small. I emailed them about exchanging it as the tag that came with the item instructed. I was very quickly contacted by a gentleman named Ethan Bruce. I wasn't sure if I'd be able to exchange it because I lost my email with the order info. I gave him my name and shipping address. He promptly reached out to the appropriate department. After exchanging a few emails as well as photos of the item, they offered to send me a new one next size up. The only thing it cost me was shipping and I got to keep the first one they had sent me. The entire episode took maybe an hour.
By Matt C A.
Response from jacket-hub.com· Mar 20, 2024
Thank you for sharing your experience with us! We're delighted to hear that you were satisfied with the quality of the Star Trek Picard jacket you ordered and that Ethan Bruce provided you with prompt and efficient assistance in resolving the sizing issue. Ensuring customer satisfaction is our top priority, and we're glad we could quickly arrange an exchange for you, even without the original order information. We appreciate your feedback and are pleased that the process was smooth and hassle-free for you. If you have any further questions or need assistance in the future, please feel free to reach out to us at +1 (646) 878-9012. We're here to help! Team JH
Great responsive customer service.
By Mark W.
Response from jacket-hub.com· Mar 20, 2024
Thank you for your kind words! We're thrilled to hear that you found our customer service responsive. Providing timely assistance and support is a top priority for us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at +1 (646) 878-9012. We're here to help! Team PJ
I am thoroughly impressed with the customer service I received from Ethan Bruce. He was quick to respond and help with my request for an order cancellation. No hassle.
By Christine K.
Response from jacket-hub.com· Mar 20, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that Ethan Bruce provided you with excellent customer service by promptly assisting you with your request for an order cancellation. Ensuring a hassle-free experience for our customers is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at +1 (646) 878-9012. We're here to help! Team JH
Customer support was very helpful.
By Tanu
Response from jacket-hub.com· Mar 20, 2024
Thank you for letting us know about your positive experience with our customer support team! We strive to provide helpful assistance to all our customers, and we're glad to hear that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at +1 (646) 878-9012. We're here to help! Team JH
El servicio de atención al cliente rapido, pero la empresa una estafa ya que pedí una chaqueta y mandaron una totalmente diferente y no conseguí que me devolvieran el 100% o me mandaran la que yo solicité. Muy defraudada estoy.
By Carlota Puchades O.
Response from jacket-hub.com· Mar 20, 2024
¡Nos alegra mucho escuchar que has tenido una excelente experiencia con nuestro servicio de atención al cliente! En Jacket-Hub, nos esforzamos por brindar un trato excepcional y resolver las consultas de nuestros clientes de manera rápida y eficaz. Agradecemos tus amables palabras hacia Adam; nos aseguraremos de transmitirle tu elogio. Si en el futuro tienes más preguntas o necesitas ayuda, no dudes en contactarnos al +1 (646) 878-9012. ¡Estamos aquí para ayudarte en todo lo que necesites! Team JH
Fun jacket for my crocodile Dundee costume for Halloween. I’m a happy customer.
By Edward R.
Response from jacket-hub.com· Mar 20, 2024
That sounds like a fantastic costume idea! We're thrilled to hear that you found a fun jacket for your Crocodile Dundee costume and that you're happy with your purchase. If you ever need anything else or have any questions in the future, feel free to reach out to us at +1 (646) 878-9012. We're here to help and wish you a fantastic Halloween! Team JH
Stick with eBay. I ordered from them because I thought they were a legit seller. They had the jacket I wanted & according to the measurements they gave it should have been big on me. They used a drop shipper from Pakistan. The jacket is so small it is truly ridiculous-looking. There is no way possible to close it, let alone zip it. Ethan was only going to refund me 18%, don't know where he got that number from. Then offered me $45, telling me that otherwise, I would need to pay for shipping myself back to Pakistan. I had spent $120. As of 3/7/24 I have not received any contact from this company. I didn't even get into the terrible quality of the jacket, how dirty it was, and the fact they stated on their site it was the name brand, but it is a bad knockoff. They are scammers.
By Andi F.
Response from jacket-hub.com· Feb 28, 2024
Hi Andi, We apologize that we fell short of your expectations, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. and though we were prepared to compensate. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the crafting and shipping of items. We are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions. Team JH
