Great customer support and help
Good quality, great customer service. Everyone I spoke to in customer support was helpful and polite. I would recommend this team.
By MaaanUp G.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
613 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
Good quality, great customer service. Everyone I spoke to in customer support was helpful and polite. I would recommend this team.
By MaaanUp G.
I ordered my new jacket from jacket hub on the 28th March. It'd now the 20th April and no tracking number or jacket whatsoever. It said 7 to 11 days. They did email me bad on 3 different occasions when and answered my queries. But was just interested in me giving them a 5 start review when I haven't even received my jacket. They are living in dreamland. Quick enough to take my payment to. I used this company as they looked reputable. I do hope I get my jacket. But as for what they say they deliver and timescales. Terrible 😡
By dean P.
Response from jacket-hub.com· May 3, 2024
Hi Dean, We apologize for the delay in receiving your jacket and any inconvenience caused by the lack of tracking information. Please know that we take customer feedback seriously and are committed to resolving this issue promptly. Please contact us at [email protected] with your order details, and we'll work to provide you with the necessary updates and ensure that you receive your jacket as soon as possible. Thank you for bringing this to our attention. Our dedicated team is looking into this matter and will contact you soon. Team JH
I was helped with a quick response from Adam about my order. It is nice to have information.
By BERT L HOLMES J.
So far the customer service sales team have been very responsive and helpful in assuring me that the trench coat I ordered will be made to the measurements I provided. Adam was particularly comforting in his prompt responses to my questions and concerns. I look forward to receiving a shipping notice and also to receiving the coat!
By mauimayd
David is helpful and reactive! He’s making sure that the client will be more than satisfied.
By Youssef G.
The quality beat my expectations. And Adam the customer service representative was very polite and helpful. Be patient, good things take time.
By Jefferson M.
Adam was very good and helpful with my requests. He was quick to reply.
By gracie G.
Adam, you have gone above and beyond to help me with my mistake.. the quality of my KC Jacket is excellent .. it's absolutely gorgeous.. thank you so much for handling this so quickly..I will be ordering again in the future...products are amazing..thanks..
By Linda M.