I had a hard time tracking my package…
I had a hard time tracking my package and since this was a present I would of liked better communication. The quality of the product was amazing
By Rebecca
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
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613 reviews
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jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
I had a hard time tracking my package and since this was a present I would of liked better communication. The quality of the product was amazing
By Rebecca
Easy to order..came in timely fashion..good quality!!
By Cathy H.
I was very happy with customer service. I was disappointed in the quality of the item I ordered.
By TerryL P.
The hoodie was beautiful and better than we expected! Thank you!
By Deanna
Great quality and good communication. Very happy with the final result. Jacob even called me personally to make sure I was taken care of and the products were delivered on time. Have already purchased another product
By Christopher C.
W customer service, could've just taken my 80 bucks but refunded :)
By Filipe A.
Other than a problem filling out the order on the web site (which was promptly taken care of with a phone call) everything was great. Arrived on time, and as ordered (size, color, etc.)
By Keith A.
A+ experience. The jacket I ordered was perfect for my son’s b day!! He loved it!! The Production Team did a superb job with the custom order!! Ethan with customer service was very pleasant to work with on a couple of questions I had with my order. I look forward to my next order!!
By Scott T.