If you want to be gaslighted and have your time wasted go here
If you want to be gaslighted and have your time wasted while ebrima gets mad at you for lying to you and you calling them out on it. Go here. So Long story really long unfortunately, 3 months ago. I went to get my phone fixed because my charger port was messed up and he did fix it and I forgot to write a review before. And everything happens for a reason because if I wouldve ended this story at that then he wouldve gotten 5 stars. my phone signal kept cutting out to where I couldnt make calls without it hanging up in 10 seconds, and the service would plain just cut out at random times or in random places that id normally be fine in. So I Text ebrima and we Schedule to come in. First of all this guy is never available the day you call or text him, even though on his website he says hes open from monday to friday but apparently he wasnt there that day and he wanted me to come tomorrow. fine So i schedule an appt at 9 am the next day because thats what his website suggests. NOPE, he changes it to 10 am. alright whatever things happen. So 10 am next day im there and he doesnt get there til 10:30 So I tell him about the back coming off and the phone connection problems, and he asks me if I got it wet or if I dropped it and I said yes after I got the phone fixed I went to a Paint And Powder party and It got wet But that was months ago, and I dropped it here and there since i got the phone fixed but nothing major. And he Says hell fix it and come back later because i was busy the whole weekend so i needed my phone later. Whatever, I get that first invoice, full of gaslighting knowing he literally fixed nothing Now, its like mans really sat there and told me that he charged me $20 MORE because He would Normally charge $245 just to clean out whole CORROSION from my phone And that the water damage was the reason for the connection messing up. So I Come back later On and He brings out the phone and he tells me to call him and instead of answering the phone, he saw the phone come through to this phone and then hangs up, even tho i asked can he answer the phone, he ignores me and asks for the money, So me being stupid and naive and not thinking about it, I gave him a $100 bill and before I leave, he literally stops me at the door and forces me to go to google to write him a review so I had a previous review that's now deleted. So as soon as I drive down the street, I call my Little brother and were talking and all of a sudden the signal starts messing up again and it completely cuts out. mind you in a spot near my house that never cut out before. Unfortunately I couldnt even go back because i was busy until the weekend was done and he wasnt there on weekends anyway, And i also thought that it had to be my sim card. So Come monday, 12/30, i go to Metro By Tmobile and the guy in there tells me for some reason (well based on later in this story for a good reason) that the sim card port was messed up and was missing a pin. So I contact Ebrima, and the first thing he cares about is if someone else got into my phone and not that he lied about fixing my phone. And He proceeds to gaslight me and sends me a picture of my phone talking about he knows exactly what he was doing and was sending me picture of the "damage" and I literally call him out on it and say thats paint not corrosion and as you can see he had no response to that other than to come in tomorrow because , of course HE WASNT IN THAT DAY. So I come tomorrow and he basically tells me how wrong the guy is and hes so right that theres nothing wrong with the sim port. Mind you he never says what the problem was in the first place and his error but hes so adamant on how right he is about the sim port. So I give him my phone, he takes hours to fix my phone, i come back later on and he gives me my phone, the signal is worse and I cant even make calls to him in the office. So he puts my old sim card port back and i get my money back, And this idiot wouldnt even give me cash just cash app and then he wouldnt send the cash out fee, so his wife gave me cash and i left
By Devon
Response from ITTSforAll, LLC.· Jan 8, 2025
Hi Devon, Thank you for taking the time to leave your feedback. At ITTSforAll, we strive to provide excellent service to every customer, and it is always our priority to address any concerns brought to our attention. We understand your frustration regarding the issues with your phone and the timeline involved. However, we would like to provide some clarification to ensure a fair understanding of the situation. When you first visited us three months ago, we successfully repaired your phone’s charging port, and cellular networks no service problem and you left satisfied with the service provided. Several months later, you returned with concerns about your phone’s connectivity. Upon inspection, we identified signs of liquid and paint damage, which occurred after the initial repair and fell outside our repair warranty. Despite this, we offered to repair your phone at a discounted rate to help resolve the issue. When you contacted us again three days later, claiming additional problems, we thoroughly examined your phone and found no broken SIM card reader pins as reported by a third party. However, we noted further physical damage to your phone’s back cover, which further voided the repair warranty as per our policy. Despite this, we made every effort to address your concerns by offering additional repairs free of charge to ensure your satisfaction. Ultimately, when you were still dissatisfied, we refunded you in full and restored your phone to its original state before our repairs. While we regret that we could not meet your expectations, we believe we exhausted all reasonable options to resolve your concerns. We also want to clarify that we never force customers to leave reviews. We only encourage feedback to help us improve our services. The review you mentioned was voluntarily written at the time of your initial visit. At the time when you already left our store. We value all feedback, positive or negative, as it helps us grow as a business. We remain committed to providing reliable, accessible, and affordable technology services and hope to better meet your expectations in the near future. If you have any further concerns or questions, please feel free to contact us directly at (678) 888-3650 or [email protected]. Sincerely, Ebrima Owner, ITTSforAll