Itshome KrossReviews of itshome.kross.travel

ZERO ASSOLUTO UN CASTIGO DIVINO. O PERDO I SOLDI O SOFFRO IN QUESTO APPARTAMENTO PURGATORIO PIANO TERRA NON PIANO RIALZATO. BUIO PESTO. FOTO INGANNEVOLI UN CASTIGO!

Abbiamo prenotato un alloggio con ItsHome a Milano per ospitare dei nostri collaboratori e ci siamo trovati davanti a una situazione inaccettabile e pericolosa: - Aria condizionata non funzionante in gran parte delle camere, con temperature insostenibili; - Condizionatori instabili e ricoperti di muffa (un rischio grave per chi soffre di asma); - Impianto elettrico difettoso: una lampada è addirittura esplosa e si sono verificati continui blackout, con porte bloccate senza corrente; - "Letto" extra con una brandina da campo; - Infestazione di formiche e blatte; - Sporco evidente sui muri e negli ambienti. Il personale intervenuto si è limitato a una pulizia superficiale, senza risolvere i problemi strutturali e igienici. I nostri collaboratori hanno giustamente rifiutato di rientrare nell’alloggio e abbiamo dovuto cercare urgentemente una sistemazione alternativa, sostenendo tutti i costi del caso. State alla larga. Non è una ditta affidabile.

Shortly, my aircon wasn't working normally. Set to 16 the room never became colder then 25 degree. The kitchen wasn't Equipped properly. Worst of all around the bed were three screws around the bed, which were sticking out of the ground with their tips, so I stepped on them. Tried to speak to the team, asked for refund but no answer at all. Unbelievable. Today you just need to do good marketing and then you get away with everything. Poor world.

This company is based in Milan, Italy. I had to leave a review here so people think first before engaging with this company and have the bad experience we had. Firstly, their communication is poor. I had to email them twice before I got a response, as I wanted to change a date on my booking. They insisted I travel to their office to 'collect the digital key'. If a key is digital, it doesn't need to be picked up in the physical. I had my elderly mother with me, and had to pay unnecessarily for transport to go to their office for something that could have being sent via WhatsApp or email. They stated that if you check in late, you can go straight to the apartment and all info would be sent to you. This made much more sense. However, they hit you with a €50 charge for this. Again, this makes no sense, and is all about trying to get more money from you. There is no additional admin needed for a late check-in. I had to rearrange our travel plans to get there before the late check-in to avoid the charge. When we arrived at the office, I was shown a YouTube video on how to get into the apartment. They sent me the link to the video via WhatsApp just before the showed it to me. The instructions were not hard, and didn't need any explanation that warranted a physical meeting or conversation in their office. We had to show our passports, which again could have been done via WhatsApp. I have been travelling for the past 3 months across the world and stayed in many apartments. All information on digital entry was given to me via WhatsApp or the website of the company. When I watched the video, it was then revealed to me that the apartment was located in a dilapidated high rise block of flats. I also saw the apartment was in the basement. Both of these things were never mentioned on the website nor anytime during the booking. Nobody asked me if I had any issues around accessibility. With other bookings on this trip, it was made very clear at the beginning if accessibility would be a problem like no lift or multiple steps. Due to the lateness of the day, and my mum being so tired, we just had to go with it. We arrived to find the conditions worse than what we had thought. Both the main door and secondary doors to the apartment didn't shut. The block of flats was run down and nowhere suitable for the money I paid. There was a gathering of about 30 flies on the stairwell, due to the lack of cleanliness. The stairs were so steep going down to the apartment, my mum struggled to navigate them. When we entered the apartment there was a damp smell of the drains. There was mould on one of the walls and the place was in desperate need of restoration. It did not look like the pictures on the website. Both my mum and I have asthma, and we quickly accessed we couldn't stay there for our health and sense of security. I had to then engage in a search for last minute hotel accommodation for the rest of our duration. I messaged It's Home, and till this day, I am still waiting for a response!! I urge you to get them to send you the video of the apartment before you book, so you know the truth of the accommodation you are wanting to stay in.