Charged, Ignored, and Abandoned – Never Again
I placed an order with Its Delish on June 8 with the understanding that it would arrive within 3 to 6 business days. I received a FedEx tracking number, but it never progressed beyond “label created.” The items never shipped. What did happen immediately, though, was the charge to my credit card. I emailed the company four separate times trying to get a status update. I politely asked for information and requested an estimated ship date—not once did I get a reply. No acknowledgment, no update, no resolution. I finally had to contact my credit card company and dispute the charge. The complete lack of communication is unacceptable. All they had to do to retain me as a customer was respond. Even a simple “We’re looking into it” would’ve gone a long way. Instead, I was met with silence. A business that ignores its customers—especially when they’ve already taken their money—is not one I will ever deal with again. Poor customer service doesn’t just lose a sale. It loses every future sale. Its Delish made that choice clear by ghosting me. Buyer beware. If something goes wrong with your order, don’t expect help. You’ll be on your own.
By R. S.



