ITO HealthReviews of itohealth.org

Excellent service, the staff team members are caring, sympathetic, and understanding. They also check up on you if they have not heard from you.

Helping me trying to find housing and anything else and been very helpful they do an outstanding job

The ITO team has truly transformed the way I think about patient care. What sets them apart is their commitment to seeing the whole person, not just a diagnosis, but a full history and context that shapes every decision they make. The team is responsive, deeply knowledgeable, and genuinely passionate about what they do. They go beyond standard care, embracing innovative technology to find solutions that address both immediate needs and long-term wellbeing. I can't say enough good things about them.

Unexpected life circumstances led us to end up getting help through ITO and I can’t be more thankful. What they are doing is awesome for many people in this world! You and your team are doing wonders and deserve all the praise!

The help I received from Rahul was paramount in taking the next steps towards my health goals. I really felt like I experienced actionable progress in not only being able to advocate for my health needs, but also in planning for my health needs in the future.

Women and Infants Hospital was ITO Health’s first customer, and our team was deeply engaged in the design, build, and implementation of our instance of the platform. As with any new technology, the initial launch period included expected growing pains. Throughout this process, however, the ITO Health team remained responsive and collaborative as we worked through early challenges together. Since implementation, the WIH RI COMSS team has experienced meaningful improvements in workflow efficiency. The platform has reduced the time spent completing applications and has streamlined how staff support patients in navigating benefits and services offered through the RI COMSS program. These efficiencies have allowed our team to focus more time on direct patient engagement and care coordination. We would welcome continued discussion about future enhancements that would further strengthen the platform’s impact, including productivity management features, task tracking, improved communication across internal teams and community partners, and access to high-level outcomes data. In addition, we look forward to collaborating on refining the “solutions and challenges” framework, as clearer terminology and structure would help reduce confusion for users and improve consistency in documentation. We greatly appreciate the increased attention, responsiveness, and ongoing support the ITO Health team has provided to the RI COMSS program over the past year. While the early stages of implementation were challenging, the level of partnership and support has continued to grow, and we are confident that ITO Health will continue to evolve alongside our program to meet the complex and changing needs of our pregnant and postpartum patients.

Our partnership with ITO has been an invaluable resource for our employees. Through their Employee Assistance Program, ITO has helped bridge critical gaps by providing access to healthcare navigation, mental health support, SNAP resources, housing crisis assistance, transportation solutions, and so much more. What truly sets ITO apart is the genuine kindness, care, and dignity with which they support our team members. Their work is done with compassion and intention, and it has made a meaningful difference in the lives of our employees. I am deeply grateful for the opportunity to work alongside such a dedicated and values-driven organization.

ITO health is collaborative, responsive and ethical in their work and always willing to be a thought partner with us. They are using their technology platform to not only collect and organize data but to also remove barriers to systems in order to help clients improve their health. They are a pleasure to work with and always willing to listen to our needs and respond accordingly.