Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
IssuetrakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
I've used IssueTrak for over 12 years now and it just works great. And when it doesn't, I call tech support and they make it great again! I couldn't be happier with my decision all those years ago! It has allowed our business to grow as it has.
By Ken K.
I've been an IssueTrak admin for 10+ years. Great tool, great value. Simple to use - short time for new user to become productive. It's fit for purpose. It's the bowie knife to skin a deer - not the leatherman that also tries to be your fork/spoon/magnifying glass/fingernail file/leather punch/scissors and everything else tool.
By Todd
good product, good service
By Alisa
Being an Issuetrak client for the last 3 years I am very excited to offer my review. When I first joined Penn as their Director of Disbursements one of my first observations was we didn't have a tool to help us manage 3k+ inquiries a month. I had no visibility into what kind of inquiries we were having, who was sending them, how they were coming in and whether or not they were being closed in a timely and consistent way. Issuetrak provided the perfect tool for this. We are able to track all of these things, plus send out independent surveys and use Issuetrak's work order functionality to ensure tasks are competed to spec. We were also able to rotate all our 20+ staff into help desk lead roles, providing them an opportunity to own the help desk, improve their customer service skills and learn how Issuetrack worked. Most importantly their customer service is second to none.
By Mike Popko (UPenn Director of D.
IssueTrak is a reliable program that allows user to email in issues or log into the site and log an issue. The reporting system, the Knowledge Base, system administration, all of it is reliable.
By Kristen
Issuetrak is a great platform that's very easy to understand, making custom pages isn't always straight forward but definitely isn't the case after you work with one of their members from the support team, they take the time and effort to explain any questions you may have. All of them have always been really patient in providing assistance whenever needed.
By Kyle
Great product, lots of ability to manipulate data. Some small things that they could change that would make it a lot easier that are more in the usabilty column which cost it a star, but otherwise very dependable and customer service has been awesome!!
By Mindy
This is a very useful tool, helps keep everything together.
By Matthew
