Great Service
Great Service
By Brad G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
Great Service
By Brad G.
Great ticketing tool, Amazingly customizable.
By Jeniffer
IssueTrak has been a great tool for our company. It helped us communicate with our clients efficiently and allowed us to track how much time we spent with each client. The support staff has been very responsive whenever there is any problem.
By Eric S.
We have used Issuetrak for 10+ years for several applications and it has performed flawlessly. Although support is rarely needed, it has been fantastic.
By Jeff
IssueTrak is easy to use, but even when we have questions, their support team and sales staff are always willing to lend a helping hand. Their entire team is very knowledgeable about their product and very easy to work with. I highly recommend IssueTrak not only for the excellent product, but for the quality of customer service.
By Tara
The support team was quick to answer my call and get a remote desktop session going to help figure out my issue. I am very pleased with the support offered by Issuetrak.
By Bryan
Quick, friendly and efficient U.S. Based support! All questions and Issues resolved on the first call.
By Mr. J.
Fast response, no hold times and fast resolve!
By Drake M.