iqelectro.comReviews of iqelectro.com

Great service

Ordered 1756-CN2R x16, got a discount. Waited over 2 weeks, but all good. Happy with it!

No issues. Thanks.

We ordered an IN STOCK part on 3/21. Received the confirmation message the same day. On 3/24 we received a call saying there was a "mistake" at the warehouse and they are out of stock. Then comes the good part. In the same breath she said they received a new shipment of said parts. We were given 2 options - 1.) We can pay an additional $200 and receive the same item we already paid over $400 for, or 2.) We can cancel our order. Absolutely unacceptable customer service.

I ordered a Cognex camera to ship next day air, When I didn't receive it, I called and was told it takes 3 to 4 days to process any order. My order showed up 3 weeks later. Very poor customer service and very poor sense of urgency to get their customers the items they ordered Next Day Air.

I ordered from this company for the first time - 1 each of DC2-90U and DC2-80U. The website says everything is packaged and will arrive in 3 to 4 days. I called a few days later to check on my order and no one could find it. I was concerned as I'd never received an email confirmation. They couldn't find the package because IQElectros website doesn't populate an order number. The "customer service" rep insisted I have to have an order number. Which their own company had never provided. At this point, I'd been charged for an order for which I'd never received an email confirmation and that the company was unable to locate. I threatened to contact to (and did file a complaint with) the SC AG. The next day they were able to locate my order. A full week out now, I was told it was being inspected for shipping. So much for packed and ready to ship, as advertised on the website. A week later, we received a package with just the DC2-90U, but a pack list that included both products, listed as having shipped on the same UPS number. I called the company and was told the DC2-80U was in a package held up by UPS. I brought up the fact that there was only ONE tracking number. No one seemed to catch on or care. A couple of days later, after no contact from the company, I called back. Now the DC2-80U was in inspection for shipping. WHAT?! I requested it ship that day, NDA. At this point we're two weeks post order. An hour later I received a call to tell me that the DC2-80U wasn't available, and further, THAT IT NEVER HAD BEEN. This company charged for product they never had, much less shipped. And it took two weeks, countless phone calls, and an absurd amount of time invested to find this out. I mentioned that the website had shown inventory and was told that the website can't be trusted to be accurate. NO KIDDING! Do yourself and your company a favor and run. Run FAST in the other direction. Please use my experience as your cautionary tale to not get involved in this absolute MESS of a "company".

Good pricing and selection. Easy ordering and quick delivery. Had a problem with delivery and they fixed it right away!

Used Parts / Delayed shipment I was unaware the parts were used, you need to be more clear on that. Also, it took your team more than a week to ship the order. I needed this part for a downed machine so your delayed affected me. Tried reaching out via shopify chat, but no replay. The part worked, that is why I am giving 2 stars, hope my comments help you improve your processes.