IQAirReviews of iqair.com

I appreciate IQAir’s efforts in resolving the issue. The HealthPro units are a significant investment, and I hope to enjoy their performance for years to come. With a smoother repair process and more timely customer support, the overall ownership experience could be even better.

Ich möchte hier gerne meine sehr positive Erfahrung mit dem IQAir Customer Service teilen und vor allem Anna besonders hervorheben. Ich habe in meinem Leben selten so einen guten Kundenservice erlebt. Anna war während des gesamten Prozesses extrem hilfsbereit, freundlich, proaktiv und sehr schnell in ihren Antworten. Man hatte wirklich das Gefühl, dass sie sich kümmert und nicht einfach nur Standardantworten schickt. Ich hatte mehrere Anliegen – von einer Reklamation wegen eines Lieferschadens über einen Austausch bis hin zur Entscheidung für ein anderes Produkt. Alles wurde unkompliziert und ohne Stress gelöst. Anna hat mich dabei durchgehend unterstützt und dafür gesorgt, dass alles reibungslos abläuft. Auch mit meinem IQAir GC MultiGas XE bin ich sehr zufrieden. Ich merke im Alltag wirklich einen Unterschied: Ich kann deutlich besser atmen, meine Allergiesymptome haben spürbar nachgelassen und die Luftqualität in meinen Räumen ist insgesamt viel angenehmer geworden. Zusätzlich nutze ich den MultiGas auch beim Zigarrenrauchen in Innenräumen – und er eliminiert den Geruch komplett, was mich wirklich beeindruckt hat. Ein solcher Kundenservice ist für mich nicht selbstverständlich und ich habe Annas Unterstützung sehr geschätzt. Gerade in solchen Situationen merkt man, wie gut ein Kundenservice wirklich ist. Durch diese Erfahrung habe ich ein sehr positives Bild von IQAir gewonnen und eine echte Bindung zur Marke entwickelt. Ich werde die Produkte definitiv weiterhin nutzen und IQAir auch in meinem Umfeld weiterempfehlen. Ein ganz besonderes Dankeschön an Anna für ihre großartige Unterstützung und ihren wirklich starken Einsatz!

The data is simply wrong, probrably made up. They try to make them convincing by using meteoroligical data such as wildfire position, and provide fake measurements extrapolated from those info. It's a commercial operation to sell you some Air Quality device, nothing scientific. The Atmo website (funded by french government) have proper data that are in complete contradiction with the ones of IQAir. If you're in france, use that.

I've been a long time customer of IQAir, and I can say that they've improved quite a bit. I already have their Health Pro (bad allergies run in the family) and I recently bought the Atem Earth for my daughter's house and we both love it. we love the material and it's very sleek. We put the purifier in her bedroom and she noticed a difference within a few nights. Especially with all of these wildfires, it's been a blessing.

We purchased three IQAir HealthPro units for our home and expected premium performance from a company that markets itself as “hospital grade” and “Swiss engineered.” What we did not expect was that two of the units would suffer structural failure during normal filter replacement and that IQAir would refuse to resolve the issue despite over 15 emails and full documentation. Here are the facts of what happened: 1. During routine filter changes exactly as instructed in IQAir’s manual, the corner posts and lower housing on two units cracked and separated. This was not cosmetic damage. The frame lost integrity and the units became unsafe to move or operate normally. 2. We sent IQAir full documentation including high resolution photos and video. In IQAir’s own written response, they acknowledged that: • The damage “does not appear to be caused by excessive force or user damage.” • The units were “not safe to transport in their current condition.” • The condition shown “constitutes structural failure.” These are their words, not ours. 3. Despite that written acknowledgement, IQAir repeatedly refused to escalate the case and instead kept looping us back into generic repair scripts that do not apply to structurally compromised units. We requested a supervisor multiple times and were ignored or rerouted to the same department. 4. The structural failure happened inside our home, where we rely on clean air due to health sensitivities. Instead of urgency or accountability, we received delays, misdirection, and contradictory replies. 5. After providing every piece of evidence requested, IQAir still refused to offer a meaningful resolution, replacement, or proper escalation. At this point, the experience has been unacceptable for any family trying to maintain a safe living environment, let alone from a company selling itself as a premium health product. We expected reliability and integrity. Instead, we received structural failure under normal use, written admission of defect, and zero follow through. If you're considering IQAir for your home, especially if you have health concerns, I strongly advise reviewing other consumer reports and noting how they handle cases involving actual product failure. Premium price means nothing if the company refuses to stand behind its own hardware.

First of all, these are technologically outdated devices from a company that positions itself as Swiss, although it operates out of Germany, and the devices themselves are manufactured in China. Second, the quality of the device’s monitor corresponds to technology that is at least 15–20 years old. Third, there is absolutely no communication with customers. They never respond to any written inquiries and do not address any claims regarding device defects. In summary, you are purchasing an outdated piece of technology at a grossly inflated price, and if it fails at any point during its service life—including upon receipt—you will be left with nothing. That is, you will receive no assistance whatsoever, and the device can only be thrown away, as it will not be replaced under any circumstances. Conclusion: a big, emphatic DO NOT RECOMMEND.

Have been struggling with accessing my account information on IQAir site for months specifically loyalty awards. Called today to address issue. I have been on the phone approximately around hour or more without any resolution. Told several times they can't really fix the issue, not sure what is wrong, supervisor not responding to Customer support person to assist. Suggested I try changing browsers and that was the best they could do. When I asked how they would follow up with me she said just try changing browsers. Well I did and guess what it didn't work. I would say for get their customer loyalty program or their ability to manage their own website. Up until this moment I was very impressed with this company. I own a GC series and it is a great product, but based on today if another company catches up, Im switching.

I purchased the AirVisual Pro Indoor Monitor in Feb 2025, and the AirVisual Outdoor Monitor shortly after. They both seemed to work fine for a few months. The Outdoor monitor started disconnecting randomly recently. I have to recycle the power to get it back online. I contacted support a few times and they said it sounds like a Wi-Fi issue. Once connected the Wi-Fi signal is strong at least 80-90%, plus other devices near it have no issue at all. So, my opinion the connection is fine. Support won't exchange it and told me to use a direct ethernet connection. That pretty much defeats the wireless purpose, correct?? I'm not pleased with IQAir support and definitely won't recommend this device and continue to use my AirGradient sensor instead.