Interior HomeScapesReviews of interiorhomescapes.com

Response from Interior HomeScapes· Sep 20, 2024

Hi Micheline, Thank you for your review and we are sorry again that the manufacturer, which we work directly with, accidentally put the wrong label on a box and it was delivered to you. When we were notified by the manufacturer that you contacted them about the extra package, our customer service department reached out to you via phone and email and we scheduled for UPS to pick the box up the next day. UPS made three pickup attempts and each time they noted that the package was not ready. After the first attempt our shipping department reached out to you via email and phone to see if you knew why they were not able to pick the shipment up and ensure they were able to do so. We received no response. You contacted the manufacturer again yesterday, stating that the package still had not been picked up. Our customer service department reached out to you again via phone and you stated that UPS was leaving stick notes on your door when they attempted the pickups and stated "I'm not going to do any F***ing thing about it. It will probably get stolen tonight and I don't care". Our shipping department then emailed you again and said they were happy to get a 4th UPS pickup scheduled but just needed to confirm that the shipment was ready because UPS had already made 3 unsuccessful attempts. They said the other option was that you could either donate the item to charity or dispose of it. There has never been any mention of repackaging the item. We still have received no response from you other than this review. For full transparency to other customers, we are providing a link to our email thread with you which includes a screenshot of the 3 UPS pick-up attempts. https://www.interiorhomescapes.com/product_images/Reviews/Order73131-EmailThread9.20.24.pdf Again, our shipping department is happy to schedule another UPS pickup attempt and if you would like for them to do so please email them back with a date and time that works for you. If not you can donate or dispose of the item. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Sep 16, 2024

Hi Phyllis, Thank you for your reviews. Yes, we do not offer returns on large items that ship freight or white glove like dining chairs as stated in our Terms & Conditions. This is stated in a paragraph during checkout which you checked a box agreeing to in order to place the order through our website, the same paragraph is also in your emailed order confirmation and there is a link to our Terms & Conditions at the bottom of each page of our website. Our customer service department is also available every weekday via email and phone if you have any questions regarding returns before an order is placed. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Jan 4, 2024

Hi Gary, Thank you for your email. You placed an order through our website for a Four Hands Stormy Media Console. As stated during checkout and in the box you checked a box agreeing to in order to place the order through our website, we do not offer returns on Four Hands items or any items that ship freight or white glove after they have shipped. This is also stated in your emailed order confirmation. Your order shipped out via Metropolitan Freight tracking number 399386067497 and you were provided the tracking information and contact information for Metropolitan via email from our shipping department. The item is currently in transit as stated in our emails when you requested to cancel the order. It can not be cancelled or returned at this point because the order had already shipped. Metropolitan freight will be reaching out to you to schedule delivery. You selected our complimentary threshold delivery when you checked out, however if your father needs assistance, Metropolitan does offer white glove delivery service. You can add that service by calling our customer service department and paying for the service like it was offered during checkout. If you have any additional questions feel free to email us back or give us a call at 888.285.3211.

Response from Interior HomeScapes· Dec 16, 2023

Hi Andrew, Thank you for your review. It looks like you have worked with exchanged several emails with our claims department and we are sorry that the color of the sideboard did not work with your other furniture in your room room. In your very first email to us after accepting delivery of the sideboard you stated: "As this does not match our current furniture and what we were looking for we are looking for possible solutions to this matter. Can the stain be lightened anyhow to match the original descriptions and pictures online? Could we possible receive a partial refund as it does not match the intended description and we can refinish it a bit lighter so this will cover the cost of that?" For full disclosure we are including our entire email thread with you and your wife: https://www.interiorhomescapes.com/product_images/Reviews/47023reviewresponse.pdf The Monaco Sideboard is a top seller and we have not had any other reports from customers stating the sideboard was different than the photos on our website, nor did the pictures you provided us which are included in the email thread look any different than the ones on our website other than the sideboard did appear to be in a dark corner with not a lot of light shining on it. We included side by side pictures in our emails. As stated during checkout and in your emailed order confirmation we do not offer returns on Four Hands products or any items that ship freight white/glove. We did receive the chargeback from your credit card company that you are now refusing to pay for our merchandise that is currently in your possession. We also received your BBB compliant both of which have been responded to by our legal department. If you need any further assistance feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Nov 2, 2023

Hi Amy, Thank you for your review. Looking at your account it looks like you have placed quite a few orders from us over the years for large pieces of furniture, so we are sorry this chaise did not work out for you. It looks like you refused delivery earlier today but I don't show you have reached out to our claims department, [email protected]. If there is an issue with the chaise, if you will send over pictures to them and a description and if there is an issue they will get a claim filed with Four Hands, which we work directly with. If you have any additional questions feel free to email us directly, [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Oct 28, 2023

Hi James, Thank you for your review. We like to be fully transparent with readers so we are posting a complete link to our emails with you and your wife here: https://interiorhomescapes.com/product_images/Reviews/46119-emailswithcustomer.pdf As you mentioned, you placed your order on May 19th and the chair was on backorder at the Four Hands warehouse which we work directly with. Our customer service department reached out to you to see if the time frame worked and you said it did via email. As stated in our email, that put you one the waitlist and we do not charge for backorders until the item is in stock. You were not charged until 8/25 when Four Hands got the chair in stock. The order left the Four Hands warehouse via Metropolitan freight on 9/14, tracking number 808702401995 and Metropolitan delivered the chair to you and Hannah on 10/2 at the scheduled delivery date and time you selected. At the time of delivery, Hannah reached out to our customer service department and said the chair was damaged and had a cut. Our customer service department told her to refuse delivery and emailed her and our claims department and asked her to send a picture. Our claims department email both of you back on 10/6 and stated that based on the picture (which is in the email thread) it looked like the long, thin cut in the leather was created by a box cutter. As they said in that email, they needed to get pictures of the actual box from Metropolitan so they could get a claim filed. They said they would do that and also get a replacement chair on order for you. They followed up with you again via email on 10/10 and said they had gotten the pictures of the box and entered in a replacement order but the chair was on a slight backorder at the Four Hands warehouse, which we work directly with until the second week of November. They said they would email you with the tracking information as soon as the replacement shipped out. On 10/12 we received an email from you stating that you had filed a complaint with the BBB and were doing a chargeback for the chair with your credit card company. Because of the chargeback the order was now not been paid for so, as stated by our claims department, the replacement which was on order was cancelled. Our claims department did need some additional pictures in order to file their claim and we are sorry this took longer than you thought it should. A replacement order had been issued though and was scheduled to ship out the second week of November. If you have any additional questions feel free to reach out to our customer service department via phone or email and they are available Monday - Friday from 10 AM - 6 PM EST, [email protected] or 888.285.3211. Both are customer service and claims department are very responsive as you can see by our email threads.

Response from Interior HomeScapes· Sep 10, 2023

Hi Luna, Thank you for your review. It looks like you have been in touch with our shipping department and customer service department several times via email and phone. Your two Four Hands lounge chairs shipped out via Metropolitan freight. Metropolitan reached out and scheduled the delivery with you ahead of time, then when they showed up during that time, per your email and phone conversation with our customer service department, you were unable to answer the door and sign for the shipment because you said you were on a zoom call. The delivery team waited more than 20 minutes after which point they had to move on to their next appointment and the delivery had to be rescheduled. Freight deliveries are scheduled ahead of time with customers to insure that someone is available to accept delivery of the item, inspect the shipment and sign for the items as stated on our website during checkout and in our shipping notifications. We offer free shipping on all orders over $100 which we did no your order but redelivery fees due to missed appointments are the customers responsibility. We are sorry you are upset about having to pay the redelivery fee. It does look like you called and paid for the redelivery fee the other day however and the and the delivery has been rescheduled. If you need any additional assistance our customer service department or shipping department are very responsive and you spoke with them multiple times over the phone and via email. They are happy to assist you further if you need for them to. You can always emails [email protected] or call 888.285.3211.