I love the product
I love the product, the brand and the attention team.
By Julian Esteban R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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524 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
524 approved reviews, newest moderated first
I love the product, the brand and the attention team.
By Julian Esteban R.
It works fine, but there is so little space for customizing. Every time we request for something it is denied. Not all companies work the same way, having so little space for customization is frustrating sometimes. There are so many duplicates customers that make our job very difficult.
By Marianela M.
Excellent customer service and very nice people to deal with.
By Anca V.
You guys rock!!!!! This system is great... Love it!!!!!
By Sofia Z.
Loving intercom but it could be a little more intuitive.
By Katherine M.
I have shared some findings with your team hopefully they can come up with some solution.
By Sakib R.
Makes customer service easy. Such a simple yet powerful tool. My old qualm is that there’s a lot of terminology but after a while you get used to it
By Goalie18
The support team are always responsive and they always follow up to make sure everything is working. I really like that, and it rarely happens with other products. Thanks
By Brian G.