InsideTrackerReviews of insidetracker.com

Long delays and processing error with initial blood sample, but was eventually rectified by the support team.

I had labs done and got my “personalized” recommendations. One was to add iron and I felt it was dangerous and concerning given my already very elevated iron levels. When I reached out to ask about it the response took longer than I would’ve expected, and I still didn’t get a truly personalized response or acknowledgment of the dangerousness of it. I feel as though the recommendations are auto generated rather than personalized but still really good information and helped me to discover things about myself I otherwise wouldn’t have known.

I was very pleased with how quickly lab work was done and results were given. There is a lot of great info and that part of insidetracker I appreciate. However, I am copying what another member wrote: "Poor customer service Customer service is essentially nonexistent. Responses are very delayed, and not well organized. I would explain what my issue is, would hear nothing back, and then three days later I would get an email asking "How did we do? Have we resolved your problem to your satisfaction?" Just ridiculous..." This was/is my experience with customer service. I think March 1- March 11th is enough time to respond, even if backed up. When you are new at Tracking and wanting to follow the program, have extra questions etc, the delay is really frustrating. Perhaps it will get better- But today is March 11,2022 and the quote from the other member was February 19, 2022, so not much has changed. :(

Very difficult to get customer service help. I was told I would get a call in 2 weeks (really??) due to high volume...never heard back. I received a few emails about a consultation, but no call or consult. Felt like I was just getting the runaround. I love the service provided. Allows me to improve all important biomarkers & overall health. Although, I wonder if I'm getting the most out this service. Unfortunately very difficult to get someone with Inside Tracker to explain or navigate through all aspects of services provided to optimize experience.

My experience is that the information provided by Inside Tracker and the experts they make available for conversations do not offer substantially more information than I am able to learn from a cursory review of the Internet. Moreover, the DNA information for, at best, quite limited. That the interaction is primarily through a Phone app and not on the laptop as well, limits my interest in maintaining an up-to-date database. The laptop would be far more convenient for me. Should it be available on both devices. Moreover, the DNA test information which I received from Inside Tracker was in a text or PDF file, making it unavailable for use with other sites, such as Foundmyfitness. While the information I gain and the attempts to motivate the customers to pursue or stick with the program are commendable, they are not worth the price I paid. The consultation I held with the nutritionist did not benefit in the least, and the athlete who joined the call knew less than I about what and how to maintain correct nutrition while reaching certain objectives for exercise. Finally, there are not regular updates and new information coming forth from Inside Tracker. I find other free, or minimal cost sites, much more active in presenting new updates and in fielding questions and helping with overall health. The customer service at Inside Tracker is fine but I didn't get the impression, in hindsight, that I made a great choice in joining. Maybe in the future Inside Tracker will be in a position to offer more information and on a more timely basis.

Overall I like the service and think it provides value that I'm willing to pay for the foreseeable future. That said... ever since switching to the mobile app from the web account the experience is the opposite of good. The app absolutely sucks and now my information about blood results, recommendations, etc., feels very disjointed, incomplete, and incoherent. I've provided my feedback to support already in a more detailed summary and still waiting to have my account reverted back to the web version. Until that's done or until the mobile app get a MUCH BETTER update I will reconsider this service.

I like your product, the issue is the expense. It needs to be 1/2 the price to expand the market, particularly on the more sophisticated tests. We all want the data. The next challenge is how to encourage compliance with the recommendations.