InsideTrackerReviews of insidetracker.com

I had my blood test. I have wanted to discuss them with a live human being. That has been difficult. I’ve found the recommendations and analysis of the results to be generic. And actually not accurate. Thank you Lawrence Monoson.

I am disappointed in Inside Tracker. When I had questions about the delay of my bloodwork results I couldn't reach I real person, just automated responses and bots in the chat. It doesn't seem worth it yet and I plan on canceling my membership.

Didn’t get my results until weeks later and never got my action plan

They send way too many emails. I have yet to find an account option to disable these communications, and the emails don’t have an unsubscribe option. I wish I had never signed up just so I could stop receiving emails from them. Update: I emailed their support 2x (May 2 and May 10) to unsubscribe. I received confirmation that I was removed from the emailing lists. I received another marketing email on May 13. I mean, it’s a joke to me at this point.

I regret signing up for this. Total waste of $500+. Didn’t tell me anything new. And the lab near me was a complete mess which got it all started on the wrong foot. Customer support was not at all supportive. Save your money.

I have emailed customer support the same question multiple times and still do not have an answer. My name was entered incorrectly so the quest labs can't put my results in their portal-which I need for there. Extremely frustrated with the lack of customer service & incompetency here. No one answers the phone so I just keep sending the same email.

I have had technical issues every step of the way; all have been resolved until now. when i pull up home with action plan on bottom right with my android phone what comes up is create an action plan which i press but program keeps on trying to pull up but does not access.

For such a high-priced product, you'd expect a top-notch experience. If so, stay away from InsideTracker! The website feels like it was created by 5 different teams outsourcing to 3 different cheap providers. Each page is convoluted, with popups everywhere, pitching you discounts non-stop (after you already purchased), and even worse, pages that just hang. In 2024, how is such a low-quality website even possible, this is not 1995! Every step of the experience is clunky, and good luck trying to reach a competent customer representative! All answers are generic, lacking context, leaving you even more frustrated than when you tried to reach out. I tried to schedule a blood draw since January, but nobody ever contacted me. Tried to register a DNA kit, the page just hangs and crashes. This poor level of user experience is simply unacceptable for that price. Spend money on fixing and redesigning your website, hire an actual support team and train them instead of outsourcing or using ChatGPT to send generic answers, and you may be able to command the prices you're asking one day. As for now, InsideTracker is very far from that.