Not Happy
We have had a great experience with you, until this past week. I ordered a small backpack for my husband's portable unit $135.00 (which I thought was ridiculous) when it arrived it was a BIG backpack. Called customer service and was advised NO RETURNS 😡 I had to order the proper one from someone else. NOT A HAPPY CUSTOMER!!
By Wife of C.
Response from Inogen· Jul 18, 2025
I’m sorry to hear about your bad experience, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center