Sunday, November 8, 2026 · Customer reviews of US businesses
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3,951 reviews
InogenSelect a line to read only those reviews.
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Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 397 reviews with 3 stars · Clear filters
Very good Inogen one take it everywhere new model is lighter. Is there a trade up option?
By SHIRLEY E.
Response from Inogen· Nov 10, 2018
Shirley, At this time there is no trade up option. We are glad you like your unit! Based on your 3 star review, is there more we can be doing for you?
It over heats frequently and shuts itself off. It is always hot. I don’t know if mine is defective or not. Buy the fact that it generates so much heat constantly and shuts itself off because it is getting to hot is worrisome. The filter is not blocked when this occurs. I wish the battery would last longer It is also noisier than I expected
By SUSANN K.
Response from Inogen· Nov 10, 2018
Susann, Please contact our customer care line this week to discuss this. Their number is 1-877-466-4364.
i dont have a lot except the outlet needs to be a universal or something so when it bends the tubingit dont kink////
By THOMAS G.
I have been very disappointed with my Imogene; it is heavy, awkward, LOUD, and the batteries don’t last long when set anywhere above 2, and all I can do on 2 is sit. I thought about this purchase for 3 years due to the cost who which makes all of these issues even worse
By BARBARA B.
Our experience has been that some of the CSR's know how to respond to request and others DON"T. Our biggest beef with Inogen is the fact that they cannot put a 90 degree fitting on their portable units. Not having this causes the canula to bend and restrict the flow of O2. I have gotten a spring to go over the canula to extend it out further and it helps in not causing it to bend. The Inogen Home works great. When we fly to visit our daughter in NY, I have to put it in a carry on baggage in the overhead. This was a service that Inogen used to supply years ago, now it creates a problem for us as to the other medical equiptment that my wife needs to survive plus the medication. As a result we travel with 3 carry on luggage, and my wife in a wheel chair and me luging 2 bags and the person with the wheel chair pushing my wife with one hand and the 3rd carry on in the other between flights. I said to my wife that I went thru 4 stress test on the last trip.Would make a lot easier not to carry the Inogen Home if Inogen would provide one at our destination as they did at one time. You have a good product, but every once in a while you shoot yourself in the foot .
By Victor Montijo J.
The two hours of battery time is not enough at various functions. I find I have to turn it off, to save the battery time for going home when I am out with friends. I also think that the 2lbs is a big stretch, you don't count the weight of the battery. Having Fibromyelgia I find it difficult to carry on my shoulders for any length of time. Am thankful you have it available, but the cost is outrageous for a person on a limited income. Still paying for it!
By Diana
Only getting about 2 hrs. use on full charge @ setting 1, less time on higher setting.
By TIMOTHY J.
Difficult in getting supplies
By JAMES C.
