InogenReviews of inogen.com

Horrible customer service. I wanted to know if I could make a purchase using a foreign prescription. They first asked for all my personal data. Then they transfered me to an oxygen specialist. Who didn't want to answer my question until I told her that I'll go ahead with my order. Only then would she tell me that that wasn't go to work. That way I finaly got my answer. 20 minutes later. A simple yes or no question that at no moment involves patient data. Conclusion : these peopledon't even listen or unterstand your question. There actually is no customer service. Only algorithms. So if you want to be treated like a number go ahead. Otherwise steer clear.

Company refuses to work with insurance or local oxygen supply house on a unit. Wants a person to commit to paying full price for a unit. Useless company as far as I’m concerned.

I have very bad experience with your service ,i return my Inogen 5 machine and is 3 weeks and still don't have may money return and when i call your billing department with on hold for hours his is stupid . I'm very upset with all process to buy and return.

I ordered a portable concentrator from Inogen. I didn't receive it before I went on vacation. When I returned my mother's condition had deteriorated to the point where she cannot use the machine. I called to return it and the sales rep that I dealt with, who was super friendly during the sale, had turned to ice. I feel like I am being made to jump through hoops to get my money back. I was told I had a 30 day time period to return it. I'm feeling they are delaying this so the 30 days will have passed.

Salesman was Clayton and I talked to him 3 times in the last 6 weeks trying to get paperwork to submit to insurance company and just keep getting nowhere. I called today to talk to a manager and had to go through Dorothy then Jerry and now trying to touch base with Sem. He called back and I could take the call at the time. Try calling back multiple times but he is never at his desk. It is pretty frustrating not to be able to get a simple piece of paper to submit to the the insurance company, but you have your money and still trying to get mine. That doesn’t rate real high in customer service to me. After getting a reply from customer service I gave them a call. 30 minutes later I am totally amazed that I am still nowhere. Lady at customer care was confused why the bill wasn’t submitted to insurance company at the beginning. She forward me to billing and after two questions sent me right back to customer care. Afterwards I left Sem a voicemail to email or text me when he was available. I received an email from Sem and tried calling several times just to get his voicemail. I did receive a second email from Sem so I tried calling again just to get his voicemail again. Never did hear back from customer care who was trying to reach Clayton to find out what was going on. Just another frustrating day with Inogen, all I want to do is submit a bill to my mother’s insurance company so she can get reimbursed her money and two months later all I got is an earful.

You stink!!!

Your salesperson promised to throw in a fanny pack for my mother. Then reneged!!! Poor business, very poor customer service. Never returned my messages

I used to love Inogen.. However, the G1 has broken drown several times in the past several years. Quality control is severely lacking as is their customer service. Once again my G1 has broken down and once again Inogen promised delivery the next day. Last time it took four days for my machine to arrive. It’s going to take the same amount of time once again for this machine. They ordered delivery on Thursday and it won’t be delivered until Monday. For people who deal with oxygen deprived customers you would think they would take a little more importance to getting replacement machines out ASAP. I have no back up oxygen here so I can only hope I don’t suffer further damage because of Inogen’s utter lack of concern for its customers. If you haven’t bought from Inogen yet I would advise you to buy elsewhere. These people do not care about you. :-(