InogenReviews of inogen.com

859 Ward Drive, Goleta, California

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The Fair Hearing score

4.1/ 5

Great

3,951 reviews

Inogen4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Inogen

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.

Inogen (inogen.com) has 3,951 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: inogen.com
Website: inogen.com
Category: Tools & Equipment
Location: Goleta, California
Listed on The Fair Hearing: 2026

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Inogen reviews

Showing 397 reviews with 3 stars · Clear filters

Feb 8, 2024
Not worth the price
I don't like that the rove6 doesn't continuously give O². Only when you inhale. Sometimes I don't breathe hard enough to trigger it. It would have been nice if Representative would have told me that before I purchased it.
By Mary S.
Response from Inogen· Feb 9, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Jan 16, 2024
It’s better than dragging around a…
It’s better than dragging around a tank. Does take some time to get use too.
By Haven C H.
Response from Inogen· Jan 17, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Jan 15, 2024
I love the freedom that the smaller Inogen provides!
I love the freedom that the smaller Inogen provides. It allows me to go about my daily routine without excessive breathing difficulties. The pack is a little on the heavy side and is somewhat louder than I thought it would be. I would love to be able to get something a little lighter and quieter. One problem I am experiencing is with the portable units air hose. It kinks easily, blocking the flow of air. It would be great if there was some sort of "guide" that would help keep the line somewhat straight where it comes out of the unit. It would also be nice to have a little longer hose.
By Francine R.
Response from Inogen· Jan 16, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Jan 7, 2024
Pretty heavy to me
Pretty heavy to me. I get out of breath just carrying it. Otherwise ok
By Katydid
Response from Inogen· Jan 9, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Dec 29, 2023
Not happy
1. The large equipment: This unit is very loud and interrupt my sleep. The power cord as well as the breathing tube are too short and I can not place this unit in another room. I would like to return this unit to Inogen. It is useless for me. Please give instructions how to return this unit to Inogen. 2. Small unit: This unit weighs 10 lbs. I can use it stationary within my home, but am unable to carry this unit around to take with me when I leave my house.
By Renate
Response from Inogen· Jan 3, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Dec 26, 2023
I hoped for smaller and lighter than…
I hoped for smaller and lighter than other similar products I had encountered.
By Landon K.
Response from Inogen· Dec 27, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Dec 17, 2023
So far doing a great job at home
So far, it was doing a great job for my mom's COPD at home. I will give more update on a long plane ride this coming May when we travel overseas.
By ROD C.
Response from Inogen· Dec 27, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Dec 15, 2023
The battery I have is too heavy for me
The battery I have is too heavy for me, so I called about an exchange for a lighter one. I don't know what to do now.
By Judith B.
Response from Inogen· Dec 27, 2023
Hi Judith. I am so sorry you had a bad experience with our battery. One of our customer service representatives would be happy to work with you to ensure that you are happy with your Inogen unit in the new year! Please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center

InogenReviews of inogen.com

Rating distribution

What customers rate

About Inogen

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InogenReviews of inogen.com

Rating distribution

What customers rate

Inogen reviews

Not worth the price

It’s better than dragging around a…

I love the freedom that the smaller Inogen provides!

Pretty heavy to me

Not happy

I hoped for smaller and lighter than…

So far doing a great job at home

The battery I have is too heavy for me

About Inogen

More in Tools & Equipment, California

H3R Aviation, Inc.

Backyard Landscape Supply

Supply Ontime

Original S.W.A.T.

Inogen reviews

Not worth the price

It’s better than dragging around a…

I love the freedom that the smaller Inogen provides!

Pretty heavy to me

Not happy

I hoped for smaller and lighter than…

So far doing a great job at home

The battery I have is too heavy for me