Package arrived on time ,but two bands…
Package arrived on time ,but two bands snapped, they are useless,according to your policy i can receive two new once for free please send them to my address, adding a picture
By Jaroslaw S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
86 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The #1 Resistance Bands Fitness Company. Builds the strongest resistance bands on the market. Shop INNSTAR® Full Body Workout Packs to train at home & on the go. Portable gym & home training solution. Contact us at [email protected] for any questions.
INNSTAR® Official Store (innstarstore.com) has 86 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
86 approved reviews, newest moderated first
Package arrived on time ,but two bands snapped, they are useless,according to your policy i can receive two new once for free please send them to my address, adding a picture
By Jaroslaw S.
Great products, easy to find on the site and use.
By Neil M.
Took almost a month to ship and when it finally arrived, it was soaking wet - yet it was delivered on a sunny day
By N. T.
Still haven't got my band this time around. It's been over a month.
By Blaine P.
My order was taking a bit longer than expected. So I reached out to the company, they were in communication with me all the way until my order arrive. There is a live person not a bot. Love the product and the customer service!
By customer
I bought the fully body workout kit (pro) I used to spend 3 hours a night in the gym but through injury and work, haven’t trained for 5years. These bands are in a different league to the normal bands. Much more resistance and a good length for me. The bar makes these a great work out tool. So happy and a great home workout
By Spencer C.
Not enough communication about my order. Still waiting for it.
By Alphonzo M.
Excellent product. I’ve always wanted to work out with weights but don’t have the time to leave the house to go to the gym. Now I have this kit in my living room I’ve been using it everyday. Noticed my stamina going up and feeling a good pump. Everything you want in a home kit. Don’t hesitate, nows the time to start if you’re reading this. Delivery did take a while from the website but that was down to the courier and when I emailed innstar themselves about it, I was responded to within the day and very genuine responses at that. Good luck in your fitness journey guys
By customer